Child Item

Site Totals

61396 Questions Answered 269 Categories

UPDATE RUINED MY PHONE!!

My family have been long time customers of Verizon. I've had this phone since the end of December an I'm on my second phone. This is crazy!! I lost all of my contacts and pictures. I missed important calls for work because of this! I asked if there was a way that I could get a new phone and they told me NO! If i am a loyal and customer and pay my bill on time every month and they know there having this many issues with this phone then they need to issue everyone a different phone. SOMETHING NEEDS TO BE DONE ABOUT THIS ISSUE ASAP or they are gonna lose alot of customers. Verizon use to be great WHAT HAPPENED?

SN I wonder if the FCC or BBB would like to hear about this?

Comments

Verizon_Support

Hey there cfs5vin. I want to start off by thanking you for you and your families continued support to Verizon Wireless. I am sorry to learn of the phone issues you are having, but I am confident that we can get it up and running smoothly.

Before we discuss replacement options cfs5vin, we do need to complete troubleshooting. What exactly is going on with your device?

Please provide additional details so we can continue to assist.

NickB_VZW

VZWSupport

Follow us on Twitter @VZWSupport

coldair

UPDATE, just trashed my RAZOR MAXX also!!! Have spent 2 hours on phone with Tech Support VZN and MOTOROLA! No results!! They sent me to store to re-set my MAXX to factory settings, That was a mistake I lost more than I had already LOST!

Here is what's gone that I have found so far;

Address book all messed up, names not Matching #'s or emails. All RING TONES, even the factory ring tones were downsized. App's gone before factory re-set. Can no longer set my alarm using my music only approved Motorola tones, WTHeck is going on. Been with VZN for 7 years at this point I am so <Comment deleted.> that I will never re sign with VZN again!!! I have been pushed around for the last time. I have 2 day's invested in trying to get my MAXX back to original with NO success........ SO you can tell me to stay on the line with C/S and they will help, BEEN THERE DONE THAT! What a waste of time! EVERYONE sez sorry, I'm so sorry, BUT that does not get me back to original MAXX functions that I liked and that's why I purchased the phone in the first place.

VZN, GET YOUR ACT TOGETHER and Quit abusing your customers...!

<Comment deleted to >comply with the for profanity.>

Message was edited by: Verizon Moderator

unknown

The update did not mess up your phone. If it did, it would mess up everyone's phone, not just your's. Before I did the update, I did a factory reset and cache clear to get my phone ready for the update. When I did the update everything worked perfectly. Your problem is due to some corrupted files, some of your apps, or your phone is defective.

<Comment returned unedited since it complies with the Verizon Wireless Terms of Service.>

Message was edited by: Verizon Moderator

procam

Gee Jim, glad you're so smart...but did anyone tell the rest of us that's what we needed to do to get our phones "ready" for the update. And by the way, it may not have messed up everyone's phones, but judging from these forums i keep looking at (and getting no real answers), it sure seems to have messed up A LOT of phones.

NuDroidUsrr

cfs5vin wrote:
My family have been long time customers of Verizon. I've had this phone since the end of December an I'm on my second phone. This is crazy!! I lost all of my contacts and pictures. I missed important calls for work because of this! I asked if there was a way that I could get a new phone and they told me NO! If i am a loyal and customer and pay my bill on time every month and they know there having this many issues with this phone then they need to issue everyone a different phone. SOMETHING NEEDS TO BE DONE ABOUT THIS ISSUE ASAP or they are gonna lose alot of customers. Verizon use to be great WHAT HAPPENED?
SN I wonder if the FCC or BBB would like to hear about this?

So what is wrong with the phone? Can you tell us what problems you are experiencing so someone can help you fix the phone?

CORRECTION-TECH

If this is the proper way to apply the update and thing function correctly then why is it I'm reading it here and not in a memo, mailed or E-mailed?

I was excited to see I was finally going to receive Jellybean. Not so much so now as I am unable to connect to my Wifi. I like many work in the field of Technology and yes my Router is only 6 months old. I've tried just about everything, even removed my connection, disabled DHCP, and set a static ip. Guess, Your correct no go still stuck trying to access. Other have mentioned on the web that it isn't Verizon fault or issue but I feel much different. They have access to every phone on there network as well as jellybean to test prior to rolling out updates of this sort. Had testing been conducted "Correctly" you wouldn't have seen such wide spread loss of wifi.

I will continue to use my internet / work mail. They should issue out a roll back option until the bugs can be worked out or at the very least unlimited data for those user unable to access wifi.

spurs21

VZW should replace your phone once again. They will not let you exchange for a different phone except for widespread complaints about the phone over a period of time. When my phone started acting up after the JB update I did a factory reset, and so far the phone is functioning better than it was with ICS. Sorry to hear you had problems, hope you get them resolved soon.

Child Item