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Faint background ringing HTC DNA

Had my DNA almost two weeks.... Twice now, the phone will begin emitting a fairly weak ringing sound not similar to any of the ringtones installed. Did a soft reset the first time and it stopped. Placed a call the second time and it stopped. No notifications, No alerts, etc. Sifted through the screens did not see anything. Was in a fairly poor coverage area the second time. Any similar experiences or thoughts or .... Solution????!!!

Comments

demmo86rt

Do you have the roaming notification on?

Verizon_Support

Hi Dev'n,

I have checked my resources and I am not able to find any issues reported with regards to a weak ringing sound for the DNA device. Did you notice if this occured after a particular action or the use of a particular application? If this issue started after the installation of a 3rd party application, please remove such application and test for a while. Keep us posted.

AntonioC_VZWSupport

Follow us on Twitter at www.twitter.com/VZWSupport

Dev_n

Antonio,

Hi!

Little more background...the ringing comes from the earpiece, not the speaker. It starts randomly and does not stop until you do something to access the earpiece...make a call, take a call, etc. It had happened 6-7 times since the 26th of December. Last week I attempted to make it to a verizon store when it started (45 minute drive).. someone called before I made it. The very nice Verizon assistant looked over the apps and uninstalled heytell and an task killer, and recommended to see if it occurs again. It did so about 4 hours later. Called into verizon tech help on a land line so the tech could hear it. He asked to power the phone down and back up. The ringing persisted through the power down and back up!!!!!!! The gentleman recommended a factory reset. Did so about 36 hours ago. Waiting to see.......

Thanks for looking into this with me!

Dev_n

Forgot to add.... It usually starts when asleep... laying on the desk or in a pocket. Will try to correlate with what I had done last.

The_Tig

I JUST had the same thing happen to me. Randomly, no action, phone was sitting on desk charging, I did a restart and it kept ringing with the initial HTC screen then upon the black restart screen it stopped. This is the first time it's happened.

Jlwld

This has been going on with my phone for the past month. Verizon has yet to determine why it is happening. I did see online that it might have to do with some type of Temperature sensor?

Now it is happening about 2 to three times per day. Not sure what it is but it is annoying.

Jeewx03

Same thing is happening to me. I usually restart the phone and it goes away. Last two times it happend while plugged in and both times the battery was at 99%. It has happened before while in my pocket, can't remember if I had it plugged into my mophie battery or not. Perhaps it is related to charging/heat production?

Phoenix1987

I have had the same issue, notably when i am in a low service area. I have had signal ranging from non-existent to 1 notch of 3G service for the last 2 weeks and this has happened to me on 4 occasions, with the most recent being an hour ago. I have not found a solution for the issue, but i did notice that the ringing is the exact same as "Standard 3" Ringtone found in the default sound options. The process for that ringtone is not running, so the ringtone cannot be looping. For me, this issue started when the latest update was pushed out. This is as much as i have figured out so far. hope this helps and if someone figures out a fix, i would love to know.

Phoenix1987

One more thing, I had Data Limit Alerts turned ON, but havent come remotely close to my data limit. I just turned Data Limit Alerts off and will see if this makes a difference.

ASA12

Both the wife and I have the DNA. Both of phones do this. I have tried many many setting changes, no alarms set. Just happened about 5 minutes ago with my phone. I have only been able to stop this by resetting the phone.

IvanSpinalcrush

My DNA is doing the same thing. It has done it a few times and I can't seem to determine a trigger. I haven't installed any new software recently either.

Dev_n

Update... Following customer support steps.... removed suspicious apps... no change....did a hard reset....no change....after 2 agonizing hours on the phone, received a new (not like new) replacement for a my month and a half old phone....and it happened again 2 weeks ago.

IvanSpinalcrush

After doing some research, many people seemed to think this was an alarm for high temperature. So I installed a battery monitor. Since installing the program I have gotten the ringing noise 2 times and each time my battery temp was showing over 35 degrees Celsius. Most other times it ranges between 20 and 28 degrees. I checked to see what was running at the time and didn't see anything out of the ordinary. For some reason, the phone is heating up drastically causing this alarm to sound. I am going to contact Verizon and see if they have any advice.

Izeek

I am having the same issue, an odd ringtone that just starts ringing and never stops. At least it isn't an intrusive ring tone. From what I can tell this ringing issue seems to be a software glitch. My friend has had this phone for a few months and it has happened to him on several occasions and in the month I have had my phone I have had this happen 3 times so far. The most annoying issue is that twice it happened while I was sleeping, and the third time just before going to sleep. Since I usually start charging before I go to bed, I don't see how the temperature could have become an issue in the short time after connecting.I have yet to have it happen when I was not charging, so I wonder if there is something to this fact. I have reported the issue to Verizon and hopefully the glitch will be dealt with in the next update. For now I just dial my voice mail to make the ringing stop.

USMerc

Well...this is fun...My wife's DNA just started doing this. Thankfully, I found this thread and was able to call her and make it stop...Hopefully, it doesn't start up again, but knowing how these things work, it'll probably start up again while she's in class or with a client...

Verizon_Support

Thanks everyone for bringing this issue to our attention. I have a Droid DNA myself and have not experienced this issue. Thanks for also trying some troubleshooting steps so that we can find the cause of this issue. I reported this issue to our product team, but I'll need some details from you all. I'll follow everyone in this thread. Please send me a private message with the IMEI for your device (Settings, About, Phone Identity) and your Android version and Software number found under Settings, About, Software information.

Thanks for your help.

MarquiaF_VZW

Follow us on Twitter @VZWSupport

Izeek

Attached are screenshots of the information you had requested. I hope this

glitch can be resolved soon.

>Personal info deleted. Also 2nd attachment deleted for same reason<

Message was edited by: Verizon Moderator

2013-03-21_15-54-52.png

Izeek

I thought I would share some more information in hopes that it will help get this issue resolved; this ringing is becoming quite a nuisance and I am beginning to think I need to warranty the phone. I have usually been able to get this faint ringing to stop by placing a call, but last night the ringing occurred three times within four hours while I was trying to get to sleep. I would call my voice mail to make it stop and it did stop the first two times, although I don't think the call actually went through. The third time I called my voice mail to make the ringing stop I started getting SIM card error messages and the ringing just would not stop; I had to restart the phone to make it stop.

Every time this ringing occurs I have been charging my phone; I charge at night as I am going to bed, but it does not happen every night. I do restart my phone every night a few hours before I begin charging, so I am going to try performing the restart after connecting the charger to see if that makes any difference, since a restart while charging seems to make the ringing stop. I will let you know if my experiment gets any favorable results.

Verizon_Support

Izeek, thanks for reaching out to us again. I apologize that I was unable to retrieve the IMEI number for your device on the screen shot that you sent. In order to access your account and further assist with your device issue, we will need that information. Please send us a private message with your mobile number so that we can personally reach out to you by phone.

LasinaH_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

ASA12

My phone did this again tonight, I will be watching for certain pattern and I hope others will watch as well. I have all apps on my phone set for auto dates, while no apps were updating, I did have to reset the phone to get to stop. After the update, 3 apps downloaded. The first app to update was audible for Android, If I recall last time this happened this app also updated. I am wondering if this is not some kind of alert to reset the phone so apps can update. Just a thought.

restjohn

I have owned my DNA for about 3 months, and this strange ringing just occurred for the first time on 31 Mar. As far as my wife or I noticed, it started in the late morning, long after I had taken the phone off the charger, where it had been charging for the entire night before. I attempted to power the phone off, then back on, but the ringing continued. It finally stopped when I did a reset (hold down the power button, choose the "Restart" option). Interestingly, in the midst of typing this message, I picked up my phone and I see that there is a SIM card icon at the top with an exclamation point. When I pull down the notification menu, the bar at the bottom says "No SIM card." Additionally, the reception indicator shows no bars and a small "x" above the translucent bars. I should also mention, because some think this could be a temperature issue, that I have a rubber cover on my phone. Has anyone communicated with HTC about this issue? I'm going to scour the Web some more.

carols1

This happens to my phone as well. The faint background ringing noise is just as everyone else has described and I have turned it off by restarting the phone. I have also received the "No SIM Card" message but I didn't think it was connected with the ringing noise. Both of these issues are not desirable and I'm looking forward to a solution!

Denny11

I am having the same problem. I've owned this phone for 3 months and over the past 3 weeks have regretted spending so much money on it. My first problem was that the phone said it had "No SIM Card" and there was no service. It does this at random and I've learned from reading another forum to turn the phone to Airplane mode and then back again. It temporarily fixes the problem. Then today, I was in church with my phone on silent and heard a faint ringing sound. I figured it couldn't be my phone, so I ignored it. But it kept ringing and ringing and ringing - NONSTOP! No one seemed to hear it around me so I took my phone out of my purse just to see if it was mine and I realized it was! Everything looked normal on the phone. There were no notifications of any kind. Even throughout powering it down, it was still ringing. Once completely shut off, I finally had peace and quiet, or so I thought. Although the phone was turned off, it still made the ringing sound, though not constantly. It rang once every few minutes. I ended up having to leave my phone in the kitchen. After church I turned the phone back on and the constant ringing resumed. I used my husband's phone to call it and the ringing stopped. What is going on???

Arkhalis

Same issue here,

My phone seems to do this every time it is in my pocket for more than 30 mins. The phone is warm to the touch, restarting it seems to solve the problem.

Verizon_Support

Hi there Arkhalis!

Thanks for joining the thread and letting us know that you're having some of the same issues with the faint ringing on your DNA.

Now, you mentioned that restarting your device seems to solve this problem. May I ask if your experience is that it persists even thereafter? More than anything, I just want to make sure this isn't still going on. If it is, we'd love to make sure we work on a fix or express options to help out. I've begun following you, please accept and send a direct message including your mobile number and billing password so resolution can be reached. Thanks much!

EvanO_VZW

Follow us on Twitter @VZWSupport

hscherm

Hey There,

I just got an HTC Android DNA on Tuesday the 7th and this faint ringing just happend this evening for the first time. I thought it was because my battery just went below 25%, but when I plugged it into the charger, it kept ringing. Th

I took someone's suggestion in this message string that it may coming from the headphone port and/or the phone app so I made a call to my voicemail and the ringing stopped.

Big bummer that this is happening on a brand new phone and unpredictably. Would be interesting to hear if there's a patch for this.

IvanSpinalcrush

Ok, I haven't had the problem in about three weeks and I was hoping it was done with. Apparently not. It happened twice this morning, about two hours apart. Each time the phone had a temperature above 35 degrees C. After the second time, I put the phone into safe mode to see if that would help, as was suggested by a Verizon tech. And about ten minutes ago it started ringing again.

Verizon and HTC really need to figure this out.

jdlong87

When I first bought my DNA brand new it started ringing for no reason, just as everybody on here says theirs has. A Verizon rep did a factory reset and I thought it was fixed after that. No more than a week later, it does the same thing. It seemingly does it when it's in my pocket and there is low signal strength and it's always hot when I pull it out of my pocket. So, I exchanged that phone for a "Like New" DNA and I thought everything was going to be great after that. Well, a few days ago my replacement phone does the same thing. I called Verizon and he says that it isn't a know issue (although I think this forum proves otherwise) and he is "100% sure that it is an app that is causing it." I told him that I don't have that many apps on my phone and especially none that would cause any like that. He said I could exchange it for a refurbished Samsung Galaxy SIII (w/o battery & back cover) or for a Motorola Razr (original)....I don't see that as a fair tradeoff. Anyway, I told him I would keep my DNA and see if it happens again, which I'm sure that it will. It's just a matter of time before it does. I would just like to know what triggers it and to have it fixed because I really do love this phone, when it's actually working properly.

SJMC

Mine started ringing like that for the first time yesterday -- while I was walking into a movie theater, of all places. I turned it off and it kept ringing. It was soft, but loud enough to hear in a closed purse, shoved under the seat. Fortunately, no one was sitting right next to us.

Did the same thing today while I was sitting in church.

Resetting the phone shuts it off for a while, but it isn't a permanent fix.

Didn't have this problem until after the most recent software upgrade, if that means anything.

tpeek

My droid is brand new and it does this same thing. It used to go away with a reset, but that does not work any more. It is actually doing it right now and the phone is turned off. The battery is fully charged. Since the battery can't be taken out to totally reset the phone, there is nothing that I can do. Extremely annoying. Sounds like no one can figure out what the problem is, but seems like lots of people are experiencing the same issue.

Arkhalis

So this has happened 4 times in the last 3 days. Today being the worst: It has been making the faint background ringing for 45 minutes straight. Nothing seems to make it stop. I can't even have my phone in the office due to this which is unacceptable.

This has been going on since my first week of purchasing the phone. Is there any way to exchange it for a different phone? I can't keep this phone unless this is fixed

Arkhalis

I've gone through this same process twice now. The techs at the store never seem to believe me: "It must be something you installed, since it stops after a factory reset."

finhme01

I am having the same issue, its very frustrating being that its a brand new phone!

melrbu

I've had my DNA since November and it would randomly do this. In the past I was able to turn it off then back on and it would stop. Today it did this for over 6 hours straight. It continued to ring even when turned off. I just got off the phone with tech support and the had me turn the fast boot off and restart the phone. So far no more ringing.

turbohonky

Same issue. Twice now. It's just faint enough that I thought my office neighbor wasn't answering her phone. Which I found annoying, but not as annoying as the fact that the person calling wasn't giving up and the phone wasn't going to voice mail. Nope! Twas me.

I forget how I fixed it the first time, but this time I tried cycling the power on the phone and (as somebody else pointed out), the ringing persisted throughout the process, even when the phone was off. Thankfully, somebody else pointed out that it stops when you make a call. Which I did, and that worked.

Sooperduty

I received two Droid DNA's last month. I was out hiking yesterday and heard the exact same sound as you all have described!

At first, I thought it was a Chirp device related to our GPS. It was coming from my phone. I did a restart and it went away for now! Add me to the list of fixer uppers on this!

Izeek

Recently I spoke with a very intelligent tech agent at Verizon. I was advised that when the faint ringing occurs to go in to my apps, then manage apps and select running. By doing this I am able to see how long apps have been running and the likely culprit of the ringing is the one that most recently began running. I have done this twice now and both times it seem that it is the facebook app that is the source of the problem. I would bet that everyone having this problem has the facebook app and would like to know if anyone here is having this problem and does NOT have the facebook app so we know who to approach in getting this annoyance fixed.

Verizon_Support

@Sooperduty

Let's find you a fix! Have you tried turning off the "fast boot" by following these steps http://vz.to/18IDBxf. Please let me know how this works out for you. Thanks!

Anthony_VZW

Please follow us on twitter @VZWSupport

demmo86rt

You should disable/uninstall the Facebook app to verify.

rftruax

I have an HTC 4G LTE and it has done the same thing about 6 times over the last 6 months. The ringing is very faint and high frequency and my hearing isn't what it used to be so I often can't hear it myself - people have to tell me that I am being annoying. Very embarassing. I can not use the phone anymore because of this problem. So, I'm stuck with a faulty phone that I can not use and can not replace for 18 months. I'm going back to ATT iPhone.

Verizon_Support

Hi rftruax,

You are a valued customer and we want to address any issues you may experience with your device, including this ringer issue. Please disable fast boot with the instructions at this link http://vz.to/18IDBxf as this has resolve the issue for others. Keep us posted.

Antonio_VZW

Please follow us on twitter @VZWSupport

agratz

I too am having this problem.

My Droid DNA did this the very first night I owned it, while it was plugged in and charging. At first, I figured some app must be giving me an alert, but I could find no alerts. I finally had to turn the phone off and back on again just to get it to stop. I let it go, figuring that I would eventually discover some app with alerts turned on and turn it off, but the faint ringing noise has happened perhaps five or six more times in the four months I've owned it, and I've turned off every app alert I can find trying to root out the problem.

As for "fast boot," I've had that turned off since the very first day. I had watched a YouTube video advising that I would get much better battery life with it turned off, so it was one of the first things I did. (Like, the very first day.) After reading this forum, I double-checked that it was still turned off, and it is. So that's not the source of my phone's repeated ringing problem.

In all but one case that I can remember, my phone was plugged into its charger when the ringing began. It mostly happens after I've plugged in the phone to charge overnight, but it has also happened to me on a long drive, when I had my phone plugged into the car charger and was using the Google Maps Navigation app. That app always drains my battery and makes my phone run hot on long trips, and this was in perhaps the seventh hour of my drive. So perhaps heat is an issue, as someone suggested?

I'd love to have a resolution to this issue, as the phone really finds the most inopportune times to do this--like hour 7 of an 8 hour car trip when I'm trying to watch for street signs, or around 3 am in the morning when I'm fast asleep.

Thanks so much for your attention to this question on this forum, and for your prompt responses to everyone's posts!

Verizon_Support

Your patience has been very much appreciated agratz. We are committed you getting this issue resolved for you. In order for us to do a deep dive, we would need some critical information from you. Some of which are the software and the build version on the DNA. Also, can I assume that there isn't any physical or liquid damage on the device? Another suggestion is to verify that bluetooth & wifi is turned off when testing. Let me know the results on you have done so.

Thank you...

Arnett_VZW

Please follow us on twitter @VZWSupport

mrk2000

My family has four DNA's. We love the phone, but they all have this ringing problem. We all have different apps installed, so I don't think that is the problem. We all have fast boot turned off. My daughter got her phone taken away at school, because they are suppose to have their phones on silent mode during class. My wife and I have our phones ring during work meetings. I am just worried that I will be stuck with this problem for two years. After November these phones will be off replacement service. Two of us have all ready had our phones replaced. One for not being able to receive wifi and one just dead. My wife's phone stopped it's wifi, and now I have to call CS again. The DNA is so nice when it works. I have been a happy Verizon customer for years, but this is bad.

Verizon_Support

mkr2000,

Thank you for reaching out to us. I am sorry to hear that you are not having the best experience with yout DNA's. We want you to love the phone your in, and our job is to make sure that it works. Now is the ringing due to anything particular? Phone calls, text, notifications, emergency alerts? With the volume, although you may turn it all the way down on certain things, you must remember that there are master volume controls. This turns off not only the call volume, but also notifications, media and system. I would check that from your settings and volume settings. We want to make sure that everything is working properly so please elaborate on exactly what is sounding off. We look forward to helping.

Thank you,

TonyG_VZW

Follow us on Twitter @VZWSupport

Bailey6747

I am having the same issue and I am on my second phone. As many of you have already noted, the faint ringing is quite annoying. I also noticed that when it is happening, it is sapping my battery life like crazy. With my first phone, i would get a Sim card error after the ringing would start. After troubleshooting with VZW Tech Support for a couple of days. It was determined that there was a software issue with the device and a refurbished unit was shipped to me. I have had the refurbished unit for about a month or so and the ringing is back. As stated in many posts the only way to make it stop is to either call the device or power it down and re-boot it. Again annoying.

I spoke with VZW Tech support today about this issue. They have asked me to change the fast boot setting on the phone in the battery menu to off. Now I will monitor this for a couple of days to see if the ringing returns. To be quite honest, I am not sure how this effects any thing as the phone is always powered up but hey, its worth a try I guess.

Izeek

I have had the Facebook app uninstalled for three weeks now and not one incident of the spontaneous ringing. Until proven otherwise, I am convinced that this issue is entirely due to the Facebook app. I have stated my conclusion in the Facebook app reviews and would encourage others to do the same so the glitch will hopefully get addressed. I use the browser mostly for Facebook, but do miss the contact sync (I can live without it if it means I won't be getting woke in the middle of the night).

demmo86rt

If you just want the sync part of it, try UberSync for Facebook in the Play Store.

BKralovec

Sooperduty wrote:
I received two Droid DNA's last month. I was out hiking yesterday and heard the exact same sound as you all have described!
At first, I thought it was a Chirp device related to our GPS. It was coming from my phone. I did a restart and it went away for now! Add me to the list of fixer uppers on this!

Customer Service:

This same issue happened to me when I was in a borderline cell reception / roaming area. As soon as I returned to my "home turf" the problem went away.

Please check into the possibility that DNAs don't like a weak signal and burn through the battery trying to find a good cell signal.

Verizon_Support

Hi BKralovec,

Great question about your battery life. If you are in one of our extended areas you will be able to get service. However, the phone will be constantly searching for a better tower and can drain your battery in the process from the searching. This is not only with the DNA all of our devices do constantly search for the best towers. I hope this info helps out.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

BKralovec

BobbyS_VZW,

Signal searching may be part of the problem but there's more. When I had this problem, I turned off my phone to get the chirping/ringing to stop but it kept on doing it and battery drain continued while the phone was off! I brought it into the nearest Verizon store (Newport, OR) when it was chirping while turned off and they couldn't believe it, were vary confused as to how this could happen. They did a soft reset which got rid of the chirping and suggested I return the phone for exchange as soon as I got back home. As i said in a previous post, once I got back home the problem went away.

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