I just dropped my phone and my whole screen cracked and I need to find out how I look up my warrenty so I can know what I have to do or pay for a new phone?
A dropped phone is not covered by your warranty.
Sorry to hear about your phone Rebeccashanks1. Lost/Stolen/Damaged equipment is not covered under warranty. However, if you have insurance you can process a claim and receive a replacement. Are you aware if you have insurance? If so, please process your claim and review your deductible here http://bit.ly/07CrqPK or call 888-881-2622. If you are unaware you can view your feature online here http://bit.ly/xB4iTc or I can also clarify. If you need additional assistance please send me a DM with your mobile number. Thank you.Tominque B.Please follow us on Twitter @VZWSupport
They should have it linked to your phone number. :smileyhappy:
