Backup Assistant issues

pez04

When I try to use ba it asks me to enter my pin, I do and I get a message its the wrong pin, it prompts "Press #" if I forgot my pin. I do that and the pin it shows is the pin I entered and the circle continues. I've looked everywhere to change the pin to no avail (thought changing the pin would get the program unstuck from the loop.

Any other suggestions?

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Message was edited by: Verizon Moderator

Verizon_Support

Hey pez04. The backup assistant is my favorite application. I am clumsy when it comes to remembering numbers.  I am sorry for the issues that you are having with the application, but I am confident that we can resolve it.



It sounds like you just need to perform a rest on the application itself. To reset backup assistant follow the steps below:





1. From the home screen, select apps

2. Select settings

3. Select Apps

4. From the all tab, select an application

5. Select Force Stop

6. Select OK

7. Select Clear data

8. Select OK



Go ahead and try this for me pez04 and update us with results.



NickB_VZW

VZWSupport

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