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High Data Useage on I-Phone 5!!!

My 9th grader got an I-Phone 5 and all of a sudden our family data usage has jumped nearly 500%. I see usage happening in small increments (sometimes larger) all night long for no apparent reason. Can I tell what apps are generating the usage on her phone?

Is anyone else experiencing this problem?

Comments

jondal

You need to close all apps when not in use

jondal

Reply back if you don't know how to do this this is NOT just taking the app off the screen the app still is open if you do this

alpha_sum

I do not know how to close all apps, I have her phone now. But not the users guide. Can you direct me as to how to close all apps? Also, is there a way to see which apps are causing the problems? Did Apple get the WiFi issue fixed in 13.1?

jondal

I do know how to see what apps uses that most and I do not know of a wifi issue my iPhone 5 wifi is working fine ok now here tell her to double tap home button 2 till apps show up at the bottom of the screen then hold down one app till it shakes then a x shold be showing this is how close all apps till you open them again do this also to save bat life

PLEASE NOTE I DO NOT WORK FOR Vzw but give good advice

jondal

Here is how you see what apps use the most

1. Hit settings

2 go to general (hit

3 hit on usage

You should now see all apps on phone now hit an app and look for doc and data

homeistexas

They just released a new update for the iphone 5 this afternoon. hook your iphone to computer open itunes on your computer then on the iphone open settings then general then software update and follow the directions. don't know if its going to fix the problems because I just downloaded it and i turned things on in my phone to see if it will eat data tonight while im sleeping I sure hope it fixes the problem of eating data while on wifi.

alpha_sum

Well I got the apps shaking, she only has 4 running now; mail, phone, messages and settings. They are shaking but there is no "x" just a "-" sign. How do I close them? I wonder if mail could be consuming this data?

jondal

Sup does it fix the time zone problem

Swils10

Thanks for your information! Just got my new phone three days ago and received a message from Verizon that I had reached 51% of my usage! With your instructions, I discovered I had so many apps running! I was able to shut them all down. Hopefully, I'll stay withing my alloted time. Just to claify, I had been using a Droid 2 for a couple of weeks so not all of the problem was from my new phone.

Thanks for your help Jondal!

smash218

Has anyone found a solution to those of us who are not using our phones...yet Verizon shows us using 16GB!!!!!!!!

Is it the phone or the softwear and WHO IS RESPONSIBLE FOR THIS? I feel this is theft and fraud..... Please help.

smash218

how are apps that are not closed out using data if the phone is not being used? Is there any solution to the wifi issue with these phones? My bill has $80 overages. Has anyone tried switching phones...for example... my husbands phone has the data problem and mine does not..they are both iphone 5... if we went in and switched our phones....would mine then have the data problem? Before we switched to the 5 He was using a HTC Desire...and Verizion told us the data problem was due to his phone being old...im wondering if this problem has anything to do with the actual phone number?? So frustrated...also how do we get them to remove data charges on the bill that are not legit?

smash218

YES! It is only happening on one of our 3 phones...but it was going on before we switched to the iphone as well....but before we switched it didnt matter because it was unlimited data...we were aware that there was no way the phone was using 16GB but we didnt care because it was unlimited...they said it was because the phone was old... ironically upgraded to iphone 5 and the SAME problem. makes me wonder if it is the actual phone number itself....If i went to the grocery store and at the checkout they decided to charge me for 5 loafs of bread...even though I wasnt buying bread...and they knew it... wouldn't this be NUTS? Now how is this data any different? They know we are not using it....yet we have to pay for it? This is wrong in so many ways! Or gee McDonalds might as well start just charging us for the two cars behind us when we use the drive through...and not tell us until its too late to change it.

streetmedic7

I'm on the verge of going back to my Droid Bionic. I used to use 2.5 GB/month, no I am a lighter user but have eaten up 3 GB in 12 days?! Please, Apple, you got some s'plainin' to do.

Verizon_Support

It sounds like you're having a ton of fun with your amazing iPhone 5 on the best network streetmedic7! Have you updated to the latest OS version? http://tiny.cc/lrksrw ^JHK

wpm72

On wifi and getting hit with data useage. At 1017 last night .5 gb ?? I turned off some apps. Something is not right. FIX THIS ISSUE !!

Thanks

wpm72

http://www.huffingtonpost.com/2012/10/01/iphone-5-data-apple-verizon-fix-bug-overages_n_1930180.html

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