Child Item

Site Totals

61396 Questions Answered 269 Categories

LOTS OF PROBLEMS WITH RECENT UPDATE

devedsmith

1 UI is slow and stutters. Not smooth like it used to.

2 Camera crashes repeatedly upon opening and front camera never works.

3 Phone gets HOT anytime on 4g/3g.

4 Have to tap twice on everything all the time now: once for focus and again to get it to go.

5 Battery doesn't last all day now. Dead by 3pm every day. Used to last two days easily.

6 Apps don't respond sometimes. The UI will show that I am tapping/touching/dragging but the app events don't fire. The camera and email apps are good examples: have to force close and reopen the app to get it to respond.

None of the above were issues before the most recent update.

Anyone fixing these problems?

Comments

devedsmith

Oh and the weird "camer no longer saves to Camera folder" problem already reported in the forum.

devedsmith

Bump ...

Verizon_Support

devedsmith, no worries, I have a few fixes for the issues that you have described. It sounds like the software update may be conflicting with the software of applications that you've previously downloaded to your device. Try deleting unwanted applications from your phone in Settings>Manage Applications>tap the App>Tap Uninstall. Once you've deleted a few apps, I also recommend that you delete unwanted calls, text messaging threads and then power your phone off/on. I trust that this will improve the performance of your phone. Keep us posted. We're here for you.

LasinaH_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

MySIII

How bout let's just day that the new update to 4.1.2 is complete JUNK, and Verizon needs to get on the ball and correct it. I have noticed many quirks on my phone that I did not have before. I'm tired of Verizon reps blowing smoke up ev1's behind tellin us to remove this, change that , reset this, blah blah...same ol same ol I used to get from Sprint...is that the standard fix in troubleshooting 101 for all carriers? I came Back (yes back) to Verizon cuz of those issues at Sprint. The update sucks, Period..everything worked just FINE before the update...Everything. Now you are saying we have to remove this and reinstall that....cuz the update is conflicted? Pfffttt. Verizon needs to get this corrected.

Verizon_Support

I truly understand your viewpoint MySIII. Software is definitely suppose to enhance your phone and not hinder it. Your right, our customers should not have to worry each time an update is released. I'm sorry you are having so many issues with your phone. Our suggestion to uninstall and remove apps is just to give the new update a chance to make your phone better. This works the same for apps and functionalities that were not put on your phone when released. Now that your phone is working differently other functionalities have an opportunity to work or become better. We also suggest a factory reset after large updates. Please ensure your phone information and contacts are backed up. Here are the steps http://tiny.cc/7unvuw . Please let me know if the above information helps.

KinquanaH_VZW

Bill50

I am having the same keyboard issues since the update. My GS3 is so slow bringing up the keyboard and sometimes it doesn't recognize that you are swyping. My phone operated so much faster before the update. Doing a factory reset is not the answer...Hey Verizon, fix this problem!!! I want my fast GS3 back!

devedsmith

So text messages and "unwanted" apps are my problem? Ever since the update? Yea. I've talked to phone support and been to a store for in-person support. EVERY Verizon employee I hav interacted with has told me that it is "clearly a problem with the most recent update".

devedsmith

Example: While typing the above reply "Samsung keyboard stopped working" and Ihad to restart my phone AGAIN today. Yea, so text messages and unwanted apps are my problem? Wrong.

devedsmith

After contacting telephone support and spending an hour on the phone with them and then visiting the store where they have all confirmed that these are known problems with the most recent update, I still have lots of questions for YOU, LasinaH.

Hmm... lets see, unwanted apps... Well, I've had to move to my desktop computer because the Samsung keyboard stopped working for the second time. How do I remove that? I tried half a dozen other keyboards and - ever since the update - they all exhibit the exact same behavior. I've shown this to support - IN PERSON - because I can actually recreate the crash every time. Oh, and my phone overheats and the batter lasts about 4 hours on standby - ever since the update. How do I remove that app? Oh and - ever since the update - I can no longer add apps to my home screen. When I long-press and drag an icon from the apps list to my home screen the screens fly past from left or right regardless of my finger's position on the screen. How do I remove that app? Also, since you are being so helpful, how do I remove all of the Verizon apps that crash now - ever since the update?

So do you understand now how helpful you've been by asking me to - for some random reason - delete text messages? Yes, I suppose text messages are quite damaging to a smartphone. And when you say "once I've deleted a few apps"... I'm curious, since this advice is so precise there must be a list of apps that I should not have installed. Please share with me the names of apps that are on my phone that you recommend removing. I'm sure it's quite a long list.

Oh, and how do I "delete an unwanted call"? I assume I should be doing that during the call. Yes? Also, ever since the update, I've restarted my phone several times a day. Sometimes it just does it by itself. I assume that's a new feature that helps "improve the performance of my phone" as you suggest.

And, yes. I actually laughed out loud when I read your reply.

okamsrazor22

All

The Jelly Bean update to phones that came out prior to October of last year is an issue across the board. Google made major changes to how it operates and now the phone UI's and software are trying to play catch up. Unfortunately, no one has a "fix" for this. My phone was made useless by this update and I too was shocked by how many features broke or disappeared.

I wish we had been allowed to stay on ICS but VZW is required to update to the newer OS on some phone models as the manufacturer's and Google need the versions updated for various reasons. I am not saying VZW is blameless here, as ultimately they need to do QC on these updates. However, VZW is more interested in making sure the updates block features like tethering then making sure they do not brick customers phones.

gallahad

This is really a mess.

JB 4.1.1 resulted in:

Loss of notification bubbles

Dramatically reduced battery life

LOTS of dropped calls

Calendar issues

JB 4.1.2 resulted in:

Keyboard issues

Lost most of my pictures

Can't wait to see what they have in store for us next.

I'm counting the days until that damn contract is up.

Child Item