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Connect Droid Razr HD to PC

I just got a Motorola Droid Razr HD Maxx and also a Motorola Droid Razr M. I'm trying to connect them to my PC with operating system Win 7 64 bit. Used the provided USB cord. Nothing happens with either of them. The PC is not recognizing them as drives. How do I transfer pictures, music from my PC to my 2 phones? Tried it on 2 computers with the same operating system. Nothing. Are there some settings on the phones? Do I download some driver for my PC? Also, how do I copy contact lists from 1 phone to the other. Thanks

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Cruise2

Forgot to mention that they are both updated to jelly bean.

Cruise2

Someone sent me instructions but they did not work. Step 1 said connect the USB Cable, which I did

Step 2 said to download the drivers, which I did.

Step 3 said to go to notifications and there was supposed to be a message "Connected as a media device" but it was not there. Now what?

breezex

Are these the instructions that your were sent?

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/90460

Cruise2

Yes those were the ones.

I did not get a notification. I did Do Apps>settings>storage>Menu>USB Connection and I chose Media Device.

At this point, step 6, it says that the phone should show up under "computer" as a connected drive, but it does not. I was reading on the blogs that some people are having a problem with the new jellybean update. Since I just got this phone and never tried it from the previous ice cream sandwich, I don't know if maybe these instructions used to work and now they don't. Any help would be appreciated. I suspect if I went to a Verizon store and asked for help they would tell me to get lost if I wasn't buying another phone.

breezex

I don't know what to tell you except search the forums for other discussions on connecting to a Win 7 PC and see if any of the solutions will work for you. The only other thing is I have a RAZR M running Jelly Bean with USB Debugging turned on, but I don't see how that would matter.

e3rain

After perusing several forums on this (I have the EXACT same problem) I have read from other users who have reported that everything works once they buy a Motorola cable. I don't think it's an issue of a defective cable, it's some ridiculous, absurd system of making us buy the Motorola cable.

Now I have to go buy the cable...

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