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Getting message that I'm nearing my alloted usage but I'm not?

I just switched over to an iPhone 5 and changed my unlimited data plan to a 2gb plan. I've never even been close to going over 2gb, yet I keep getting texts that I'm 50%, now at 75%, of using my 2gb. I keep checking my Verizon, but I'm not even close?! What's the deal!? Is there a problem with the alerts? Should I go by the alerts or what my Verizon is telling me? I'm scared that I'm gonna get charged for going over, when I'm no where near it (I haven't even used 1gb). Someone help!

Comments

budone

Did you change in the middle of a billing period? If so, you may be near your allotment as the data amount would be prorated for what remains in the billing cycle

Verizon_Support

We don't want you to be scared, xanniepoox!

I'm sure we can work through this.

We can certainly check on your alerts for you, but as budone suggested, it can all depend on the time you made the plan changes. Was it in the middle of the billing period or was the change made at the beginning of the billing period?

Tamara H.

Follow us on Twitter @VZWSupport

xanniepoox

Middle of a billing cycle. I got the new phone on the 18 and my billing cycle resets on the 3rd

Sent from my iPhone

budone

Then that is why, your data is prorated from the 3rd to the 18th, then 18th thru the 3rd

anonymouslurker

You should have backdated that data plan to the start of the billing period. You're only going to get about 1 GB for this month before you incur overages.

mwhb2

I recommend you up your data plan and have it back dated asap.

There is a MAJOR DATA USAGE PROBLEM that VERIZON REFUSES TO ACKNOWLEDGE and TAKE OWNERSHIP OF. I have been with Verizon since the late 90's. I use a Verizon USB for my computer and have a I phone 5 with Verizon. In December, I bought a new iPhone 5 at which time Verizon said I had to give up my unlimited plan on my phone (aganst my wishes) and take their combined phone & computer data plan. Since then, my data usage has gone off the charts and bills up 30%! For months I call them after I get these dire usage warnings, usually in fast succession. I then increase my data plan only to find out shortly it wasn't enough and have to increase it more. At times,I have seen my usage jump from 75 to 90% in a very short period of time. When I call, they tell me to up the plan and tell me ways to cut usage but they NEVER take ownership of the bigger problem. My bills have been consistent for years and nothing has changed on my end. I an worn out with this and am now considering going to another carrier for both my services.

I think this has the makings of a class action suit!

xanniepoox

Wow why hasn't Verizon mentioned ANY of this to me?! What a crock. There was no mention of prorating the plan. The guy even looked at how much I was using and said I'd be fine til my billing cycle was over. NOTHING ABOUT MY USAGE BEING PRORATED. Verizon is becoming a joke.

Sent from my iPhone

xanniepoox

And can someone pls explain what backdating means?

Sent from my iPhone

anonymouslurker

xanniepoox wrote:
Wow why hasn't Verizon mentioned ANY of this to me?! What a crock. There was no mention of prorating the plan. The guy even looked at how much I was using and said I'd be fine til my billing cycle was over. NOTHING ABOUT MY USAGE BEING PRORATED. Verizon is becoming a joke.
Sent from my iPhone

Not a crock, it's common sense. Ok 2 GB $30. You have it for half a month so you will only pay $15. Yet somehow you think you're entitled to the entire 2 GB? Where does that make sense?

Actually if you change plans online it gives you 3 options backdate, start form the current date or start at the start of a new billing period.

anonymouslurker

Simple, you tell Verizon to bill you for the new data plan from the BEGINNING of your billing cycle thus Verizon would have charged you for the 2 GB starting on May 3rd not the 18th. Thus you would be eligible to use the entire 2 GB.

xanniepoox

I had the assumption that I was getting billed for the whole month to begin with, not a prorated amount, which is why I was furious. I wasnt INFORMED. I never said I thought that I should be entitled to anything, just unfamiliar with how prorating works since I've have the unlimited plan for some time.

So if I call tomorrow and ask for it to be backdated, ill get charged my usual $30 and get my whole 2gb, rather than paying $15 for the 1gb i have?

What's the charge for going over anyway?

Sent from my iPhone

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