I bought a Droid Razr on ebay and today went to activate it. My boss is putting me on her business account, so just adding my phone and number to her acc. She called verizon, who asked for the IMEI and confirmed it was clear for activation. They said they could send the SIM Card through mail, but I decided to pick it up at the store. Went to the store, got the sim card, the person working there activated everything nicely and said It was working.
When I got home, the phone wasn't making any calls or sending texts, everytime I tried to make a call It would come up with an automated message from verizon asking to call a certain number. My boss called the number and provided them with the IMEI and they said it was invalid, that the phone was either stolen or lost. So how come the first two people we spoke through the day saw no problems with the IMEI? I also checked over verizon's website and it says the phone is clear for activation. What should I do, ask for a refund from the seller and return the phone, or maybe the last verizon employee I talked to was mistaken, and the reason the phone isn't working is purely for the lack of the right settings?
