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Thinking of cancelling all 8 contracts because of the RAZR

I have had my Driod Razr ever since it first came out. I was never really impressed with it to begin with because the battery life is AWFUL....even with the help of apps like JuiceDefender and Advanced Task Manager- it dies within a few hours of usage. The phone also heats up to the point where I have to put it down because it is burning my hand. I went to the Verizon store after having it for 10 days and begged them to switch it out for a different phone because it was within the 14 day return period. The sales rep told me to try it for a full month and that it was the hottest and most advanced phone on the market. He told me that if I still didn't like it after the month I could return to see him and he would let me return it and exchange it. I went after testing it for a month, but the rep was no longer working with Verizon. When I told the manager what the rep had told me, the manager told me the same thing- "this is the hottest and most advanced phone on the market. You won't get a better phone than this. You don't want to downgrade yourself." I didn't want to downgrade and this was my first Droid phone so I kept it believing that Verizon had my best interest in mind.

For the last few months, I had issues with my Driod RAZR that have been getting progressively worse. The hepatic feedback on the screen went crazy! If I touch the bottom of the screen, the top drop-down notification list opens up. I couldn't select any apps because as soon as tap on one for some reason another app opens.

I can't use the keyboard because, for example, if I tapped a "t" on the keyboard an "a" would show up.... none of the letters would respond and it would come up with completely wrong letters and words. Then it started going crazy and rapidly typing all sorts of letters by itself and rapidly opening all different programs. It also restarted itself several times throughout the day. It randomly calls people. My device is completely useless at this point.

I went to the Verizon store (an official one) and one of the reps there told me that the original RAZR has had so many problems that they don't even sell it at the store anymore. He did a hard-reset on my phone and it still didn't stop the problems. He suggested that I call Verizon customer service and tell them my concerns over the phone. He also told me to request that they send me a new and different model of the Driod RAZR called the Driod RAZR MAXXX HD. I did not have much time for him to go over all of the specs of the MAXX HD but he told me that it has one of the best battery life's out there and that all of the bugs were worked out of this model.

I called customer service and explained the phone deal. They told me they couldn't send me anything other than a re-certified original Droid RAZR. I felt let down and quite upset as this rep from the store promised me they would send me the new and better MAXX HD if I requested it. I just want a reliable phone.

I received the re-certified Droid RAZR and have had it for 2 days now. It has the SAME exact issue as my original RAZR. The erratic hepatic feedback is driving me insane PLUS the phone won't charge past 40% making die within 3 hours of NO usage. I have more problems with the re-certified phone they sent me than the original pain in the butt phone I had. This phone also heats up to a higher temp than my original. The temp gauge on the phone read 120 degrees where on my original it has reached a high of 114 degrees.

I am not quite sure what to do. We have 8 contracts within the immediate family and we all are thinking of cancelling. Customer services lack & willingness to help or listen to my request has us all pretty much frustrated. My family members are not able to get a hold of me because my phone is dead in 2-3 hours (with no usage!) and there was an emergency in which I needed to use my phone and I was not able to. Not only was I not able to use my phone but I have no communication with my family during the emergency.

We have had Verizon since it even became "Verizon" and we have been loyal customers who have never missed a payment. It would be a shame to lose 8 customers over 1 phone.

Any suggestions from other customers that have had the original Droid RAZR? Outcomes from customer service related issues?

Comments

unknown

It's too bad you listened to those store reps because they will tell you anything, evidently. The store rep had no authority to promise to replace your new phone after 30 days. The Verizon policy is 14 days as specified in their published terms and conditions.

I think the Motorola Droid Razr has been a disappointment to many people. I have a Droid Raxr Maxx and it's a great phone with zero problems after 16 months.

At this point, if you are still within your 12 month warranty period, about all you can do it continue to contact Verizon tech support and have them send you a replacement phone until you get one that works. First, however, I would do a factory reset and then install your apps one at a time and see if it's the apps causing problems. There is about a zero percent change Verizon would send you a different model phone, especially not a brand new model such as the Razr Maxx HD.

If your phone is beyond the 12 month warranty period, you are pretty much on your own. If you have unlimited data and want to keep unlimited data, you are going to have to pay full retail price for your next new phone, so you might as well do that now and get the latest, greatest phone available. That's what I would do anyway, but that's just me. I would not fool with warranty replacements and refurbished phones unless my defective phone was brand new.

unknown

I bought the Motorola Droid Razr for my wife when they first came out. It works absolutely perfectly. It runs on Jelly Bean which I side loaded to the Micro SD card instead of internal memory. No issues and Like Horses 547 said if past that 12 months I would buy a new phone at full cost only if you have unlimited data. If not just go with your subsidy

I do not believe in refurbished phones or refurbished anything. You are getting someone elses headache which could have been worse that the one your having.

I also believe that 100 point inspection on a certified pre own (refurbished) phone is complete bunkum! My personal opinion is they simply clean them up and set them back to original state and throw them in a box.

The workers seem to think that magical phone wipe fixes all problems, it doesn't. That is firmware but your phone may have hardware issues.

In any case buy an iphone and pay Apple for Apple Care service. Don't pay verizon for the phone go to an apple store. This way if it breaks within two years go to any Apple store where they will repair or replace it fir free.

Verizon cannot touch a iphone so don't go there for service. Go to your Apple store. You will be glad you did.

japetty

Really to bad about your phone being bad and it sounds as though it was bad from when you got it or very shortly there after you bought it. So you have 8 lines with VZW all under contract which sounds expensive to get out of because of the Termination fees if they are less than about 1.5 years old. It sounds as though you may have purchased this phone through a Preferred Authorized Retailer not a corporate store. Since you stated after you went back the second time the Rep no longer worked there and you talked with the manager of the store and then you left and went to the Verizon store (an official one) this would be a corporate store. When you purchase from these Authorized retailers being Authorized or not VZW will usually tell you to take your issues up with where you bought the phone. I learned this the hard way when I purchased a phone through one of these stores where I lived. I then got a job in a distant city and had issues with the phone and went to a VZW corporate store and was told when they looked at my record that I would have to take it back to where I purchased the phone. That being 2.5 hours from where I was working and I only went home on week ends. When I got back there on Saturday they told me they would have to send it to manufacturer and would be 2 to 3 weeks before I would have my phone back. I gave them the phone to get it fixed but I looked online and found my nearest corporate store 55 miles away and went there and purchased at full price a new phone just so I could go to any VZW corporate store or call tech support and get help and since then my experience with the refurbished phones has not been bad. I have only received one refurbished phone which did not work as advertised when I got it. I called and they sent out another phone which worked. The fact is I think that second phone I got was new(can't really say).

Have you considered just buying a used phone from someone or looking online just to finish out your contract? If you cancel all your VZW 8 lines and move to another carrier with all 8 lines will be very expensive. I would just move them to other carrier as the contract expires and I would make sure each one was in a different month at least to cut the cost down each month. I only have 4 lines and I know what that cost but I can't really do upgrade on my phone as I want to keep my unlimited data. I would consider buying a phone through www.swappa.com or www.ebay.com and then letting all these contracts expire and then move them to another carrier if that is what you really want to do. Good Luck with what ever you decide. Some of these issues are very painful at times.

unknown

If I was going to move 8 lines to another provider, I would do it all at once. Otherwise, the two plans on two providers will cost more than one plan with one provider. Each phone will revert to month-to-month as their contracts expire. After all the contracts have expired, evaluate your options and do what makes sense for you. Keeping the all the dates the same keeps it simplier and easier to make changes and moves down the road. The cost of the phones, activation, upgrades fees, etc. will be the same, so what does it matter if you pay it all at once?

phhhabian

Wouldn't mind joining you in cancelling because of the RAZR. I've got 4 on my plan and all 4 with a plethora of problems that can't be fixed, despite all the hours spent on the phone with customer service and trips to corporate stores. My signal inside my house has somehow taken a turn for the worse and it's working wonders on the RAZR.

Signal type is like playing Russian Roulette. I have absolutely no idea which type of signal I'll receive. Whether its a 4G LTE, 3G, 1X, no data, or even... NO BARS NO DATA NO NOTHING. Signal used to be great with a steady LTE connection, but that was back in the Gingerbread days. But the most wonderful thing that happened had to be the change in upgrade date. My phones are running on fumes here and I was supposed to get my upgrades in October of this year, now I have to wait until March 2014 when my contract is up.

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