I purchased a Motorola Droid Razzr Maxx HD from Verizon January 12, 2013.
It had issues with it freezing and a tendency to run hot.
I had a screen protector on my phone.
On March 26, 2013 I woke up and my phone did not want to turn on. I charged but it never turned on.
I then noticed my phone appeared to be cracked but cracked from the inside.
I took it to a rep. and they agreed the screen was internally cracked and had no sign of physical damage. They advised me to go through the warranty service Verizon provided.
I did, trouble shot the phone, and sent my phone in.
A month went by and now I am being billed $299.99 for the repair of the damaged phone.
I spoke with << Full name removed to comply with >> , Supervisor of Customer Service, Illinois.
My case manager Keith was unattentive and repeated one line cracked screen.
Apparently any sign of a cracked will void your warranty.
I explained myself there was no physical damage and was well taken care of.
My phone has a design flaw the 3300 Milli amp internal battery which is placed too close the the LCD screen.
I am a power user and from one night to the other my phone overheated, cracked the internal display, and led to the overall malfunction of my device. Which should absolutely be covered by the manufacturers warranty, but no.
My case manager has one photo, one angle, (biased photo evidence) and will not pay attention to my case.
Now upon research I have found The Maxx has overheating issues especially with protective cases. I have now come to a conclusion not only will the Maxx overheat with a case but will overheat with a simple screen protector.
This phone will overheat, destroy the LCD, and crack the internal display.
Now I am but a peon and have no power but that of my word so I advise power smartphone users to look somewhere else this phone is likely to destroy itself for no apparent reason.
Message was edited by: Verizon Moderator
