I bought my Iphone 5 and three weeks later, one week after I could send it back, I began to have problems where I cannot hear anyone when i call them. I can't hear the ring, I can't hear them say hello, nothing. They can hear me clearly. I've been working with tech support and we have done everything to resolve the issue. Now they want to send me a "replacement" phone. Which is basically a refurbished phone that they certify works properly. However, when I tell, both customer service and tech support personnel, about my problems with replacement devices, they tell me this is my only option.
Four years ago I had a Mifi device that kept throwing me off the internet. I spent hours with tech support and they sent me a "replacement" device, that never solved the problem. I basically staggered through that contract then Verizon convinced me to renew my contract with a new Wifi device that was better. Of course after a few months, same problem. Worked with tech support and for four years now I've been with an internet that keeps kicking me off the internet every five minutes.
Then I bought my wife an Iphone 4. That phone just stopped working one day for no reason. She recently got her "replacement" phone and we will see how that works. Like and idiot I went out and bought a 4s. My phone stopped working after just before the warranty was up so they sent a "replacement" phone. A few months later, that phone stopped charging correctly. They wanted me to pay $165 through the insurance to replace that "replacement" phone but I said no and limped through a few more months and upgraded to an I-phone 5, renewing my contract. What a mistake that was. Three weeks later, my Iphone 5 won't let me hear anyone. Three weeks with a brand new Iphone??? This phone has been treated like a baby. Its never been dropped, been near water, and stays in an Otter Box. But three weeks later and I can't even hear people I call unless I put it on speaker phone. Tech support walked me through everything, but alas, still doesn't work. You know what they want to do? Send me a "replacement" phone.
I told them I was done with smart phones. I offered to renew my contract, with two of my four devices, if they would let me send back my Iphone 5 ( where i would lose the $199 I paid for it) if they would just send me two basic phones. I offered to completely renew my contract on those two lines for the basic free phones. They said no because I had no contract upgrades. Really? I just renewed my contract and three weeks later my brand new phone went dumb on me. So then I offered to accept two cheap "used" basic phones. They give these out for FREE!!! And I would renew on both lines for 2 years. They said they couldn't do that.
I've been with Verizon a very long time. I love their coverage and their customer service. It is tops. However, I am done with device issues. Three of my device contracts expire by October 13th. I will let them expire and buy my way out of the 4th contract. It will be expensive, but I'm going back to a basic phone with a new provider. I can't believe Verizon would let me go for two cheap replacement basic phones. LOL. They could take my Iphone 5 back and refurbish it and it would be worth 5 times what those two basic phones would be. The only thing I cant think of is they don't want me to cancel the data packages on those two lines. But guess what? If I go somewhere else, I wont be paying Verizon anything. How dumb is that??? Perhaps I should agree to have them send me a replacement phone. Then I will sell it on Craigslist and thats they money I will use to pay off this new contract on this one remaining line.
Message was edited for readability by: Verizon Moderator
