My Dad died in November after struggling for months with brain cancer. He had been incapacitated for months before his death and had no money at the time of his death. I have been going through his mail and notifying the utility companies and other providers of my Dad's death. All immediately express condolences and, at most, request a copy of his death certificate before writing off his last bill. On the other hand, there is Verizon. I have been on the phone for approximately five hours with "customer service" about his account. I have been told multiple times that my Dad would not be receiving anything further or that I'd be getting a call back with more information. Today, my deceased Dad received a letter from a debt collector for the Verizon amount outstanding (its about $150). I told them of his passing. They said, "No problem we won't call or send anything else out...just call and let Verizon know." I did that again today and now I'm on the Verizon customer service merry go round again....been on hold for fifteen minutes as I type this message.
I'm so frustrated I just had to get this information out somewhere.
What a joke.
