Screen lights up & turns off randomly for my Galaxy Note II!

What in the world is causing my Samsung Galaxy Note II to come on & go off randomly?? It's driving me crazy, draws attention to the phone & is eating my battery life. I've had the phone over a year & it hadn't done it until the update yesterday. I don't use the WiFi scanner or Bluetooth.

Help please!

Accepted answers

Verizon_Support

ObiChi1214,

Thank you for the clarification. We want to get that working for you! You stated that it works in safemode. That would point us in the direction of third party apps that have been downloaded to the device. The factory reset would fix that problem but maybe I can save you the hassle. Do you recall when this first started happening? Had you downloaded a new app around that time? If you recall a specific app try uninstalling the app.

If not you can go to settings and select Application Manager. Select "Downloaded" up on top and this gives you a list of apps downloaded to your phone. You may find it easier to uninstall the apps rather than going through a backup, factory reset and setting up your phone over again.

Hope you find that helpful,

BrianP_VZW

VZW Support

Follow Us on Twitter @VZWSupport

All comments

Verizon_Support

I am sorry to hear of the difficulties you are experiencing with your Samsung Note 2 ObiChi1214. Allow us to get to the bottom of the unwanted flash.

To remove the flash notification tap on Settings > Accessibility > Flash notification>Disable. When the device powers off are you accessing a certain application? Have you tried running the device on safe mode? If not, we recommend running the device on safe mode and test to see if your device still powers off on its own. To run your phone on safe mode click, http://vz.to/1gVLiBb

Thank You,

MichelleL_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

ObiChi1214

I appreciate the response Michelle but it's the screen instead of the

notification light. It works on safe mode. Still trying to figure it out

but I may need to backup & reboot. :smileysad:

On Jan 17, 2014 1:12 PM, "Verizon Wireless Customer Support" <

Verizon_Support

ObiChi1214

Michelle L & Brian P - while waiting for online assistance I called into

Verizon & was told to do a backup, then a restore. Unfortunately I restored

to the factory settings before I tried your method. After the restore - no

problem. I used a backup restore app & put everything back on at the same

time. Of course the problem reoccurred.

Since they were all now newly "downloaded" - I then proceeded to take them

off, backwards, one at a time based on my memory of how I originally put

them on. I uninstalled an app, turned the screen off & waited about 5

minutes to see if the screen would come on by itself. When it did, on to

the next app. FINALLY I uninstalled one & after 10 minutes the screen

didn't come back on. I wish I had waited for your option prior to restore.

Please let the phone reps know about this option.

Thank you very much!!

On Sun, Jan 19, 2014 at 6:06 PM, Verizon Wireless Customer Support <

Gbakernyc

Thanks for helping me solve this annoying problem. For me it was the Nils app that was doing it. Please, if folks find other apps that are causing this problem, add it to the list. Also, it appears that if you go to the App mgr, under download, it lists your apps from oldest download to newest, making it easy to work your way back app by app, deleting one and seeing if it fixes the prob. The Note is a great device, but this problem is a major battery killer. Can't wait to see what I'm left with at the end of the day. Now if I could only stop my binging on Showtime, Netflix, etc, I'm sure my battery life would increase even more dramatically.

sonyab9804

Hello:

I have had the same issue for months now and it is also driving me nuts! I finally decided to search on this issue and discovered the fix recommendations. Thank you for recommending uninstalling apps one by one...however per one of the previous comments, I uninstalled Noom Walk and now the issue no longer exists! Thank goodness.

Happily Relieved!