On the S4, using the hands-free mode (driving), how do you keep the screen from locking/turning off?
The screen used to stay on, now it locks and you have to enter the PIN if you want to use it.
Hi jetsfan11361, Sorry to hear about the trouble with your hands-free mode! I know how important that feature is. When did this start happening for you? Was this after any updates or app installs on the device? We want to resolve everything we can.Keep us posted!RuthW_VZWFollow us on twitter @VZWSupport
It started in the last month when S-Drive was updated to the new look.
I want to be able to use it while driving, but it keeps locking and I have
to unlock it with my PIN.
Thank you.
On Fri, Jan 17, 2014 at 12:30 PM, Verizon Wireless Customer Support <
Thank you for offering these details, jetsfan. Let's make sure there are no corruptions in the application. Go to Settings>Application Manager>Scroll to All>Choose S-Drive>Clear cache and/or data. Please keep me updated on the status.Thank you,YaleK_VZWFollow us on Twitter @VZWsupport
S-Drive is not listed under All. Please advise.
On Jan 19, 2014 1:08 PM, "Verizon Wireless Customer Support" <
