My husband travelled to his home country of Niger in December. Before leaving he called Verizon to ask about international roaming. He was told to buy a $25/month plan for 100MB of data roaming. Our billing cycle ended December 25th.
He sent some pictures through his phone while in Niger but they did not send and he therefore tried to pull them out of his outbox. To no avail. The pics were still sent. He came home to messages from Verizon that he had incurred over $500 in overage charges. We called Verizon and were told that he had been covered by the plan until December 25th but the charges came in on December 28th because of a "delay" in when charges are reported from abroad. We were told we could extend the data plan for another month for $25 and that would wipe out the charges.
Tried to call Verizon about something else and am routed to financial services where they demand to be paid the overage charges. When I explained the situation I was first told that because the charges were on the next billing cycle we couldn't do anything about them until January 25th. Second time I called they told me that the 100MB plan isn't valid in Niger so we were charged $20.89 per MB. And there's nothing they can do.
They are wrong. Here's what I'm going to do:
--put this query out on every forum possible to gather other folks who have had the same issue (it appears there are quite a few of us) and have everyone complain to the FCC and BBB and explore the possibility of a class action lawsuit
--officially dispute the charges and take Verizon to small claims court if they refuse to deal with it
--move my entire family to Credo Mobile which means that Verizon will lose a longtime customer and thousands of dollars of business.
Let me know if you've experienced something similar. I have no tolerance for corporate bullying and that's what's happening here.
