Text Message Issue

mrsjanaya

I have been having an issue with imessage on my iPhone 5 for a while now. Sometimes I don't get alerted that I have a new imessage unless I go into my messages to check. Not until I go in there will an alert pop up. When I go into the message it's like it freezes and the whole thread disappears except for 1 message which sometimes is the most recent message that went out sometimes its an older one. This is super frustrating as it takes me 2 hours to have a 4 minute conversation. I have tried re-setting the network as suggested in another post and restarting the phone. Another thing that is happening is that it take a really long time to send messages. It gets stuck in a "sending" status for a really long time (15 minutes) before it reflects as sent or delivered. This happens with multiple people (most of the people I talk/message with are iPhone users). While it is sending it tells me I have a new message and I have nothing or even after I read a message it still says I have a new message. This is BEYOND frustrating. Please help.

Jcohee4738

I have also been having the same issues. 

Are they to other Verizon Customers?  That is where mine were having issues to were to other Verizon Customers.  I finally called and called and called, and was transferred up to Tier 2 tech support, and they did a trouble ticket. 

I did a hard reset on the phone, reset network settings, backed up to itunes, and restored it, pop sim card in and back out and nothing helped.  I got a text message today saying that the issues been fixed, and as far as I know I have not had any more issues. 

I am/was debating having my sim card swapped out. 

Just some info.  If you do any type of research, I think its an apple software issue, as many others with iphone 5's are having issues dating back to November of 2012.