before upgrade, hands free worked perfectly in Lincoln MKZ and texting was able to be read on screen in car or listened to on car speakers.Since upgrade to new software, NO TEXTING and calls go back and forth between hands free, to private( phone) , back to hands free.Had dealership check SYNC module in car 3 times and actually upgraded it twice with NE module. problem still exists and I am completely frustrated. I avoid making or receiving calls while driving as much as possible because of this. huge problem because much of my day is phone calls and I do a significant amount of driving. LOST productivity and very stressed!
dealership tested with IPhone and NO problem exists. explained problem to Verizon and was told it is not their fault, or problem BUT the problem is with Motorola's software and Verizon could do NOTHING!
