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Droid razr maxx won't send or receive picture messages

I updated my phone on 1/19/14 when prompted and everything seemed fine until today when I discovered I can't send or receive picture messages. When attempting to send, my text app (I use the default app) acts like it's sending the message but it never shows up in the conversation and the person I'm sending it to never receives it. When they send me a picture, I get a download failure notification and eventually have to reject the download. I've tried restarting my phone multiple times as well as holding the power key and volume down key (which I was told to use for a previous problem months ago which worked), and deleted some messages and killed all other running apps but nothing is working.

Comments

tikibar1

When you are sending/receiving picture texts, do you have mobile data on and wi-fi off?

bethielynn

I have my phone connected to WiFi but I also tried it turning off the WiFi and just using 4G. Neither worked.

smitty23521

Try force stopping the text messaging application. Go to system settings, apps, scroll to all, and select the text app. Select "force stop" and then select "clear data"

Verizon_Support

bethielynn, I want to make sure your picture messages are working. In order to successfully send and receive picture messages you must be connected to the data network. Are you able to send a picture message to yourself from your phone? Please keep us updated.

AndreaS_VZW

Follow us on Twitter @VZWSupport

jasfaa

Ever since the Jellybean update the phone has been junk. A lot of things no longer work as they used to. The text messaging while on Wifi thing seems to be Verizon trying to force you to use a Wifi when available which would be great but it blocks you from sending a text message until you turn off the wifi or restart your phone sometimes. The darn thing just locks up. I am glad to see its not just me. I also deleted all unnecessary apps since the phone cannot seem to handle multiple functions. This did not work either.

Other complaints are slow start up times, not able to make calls when dowloading data, coming off of airplane mode when landing is a joke. 10 minutes before you are able to make a call or use your phone because the phone just cannot seem to handle all of that data transfer. Again, since Jellybean. This will be my last Motorola.

jlbtravis

Will that clear out all stored text?

smitty23521

No it will not

shellabelle

I am also having the same issue...cannot send or receive picture messages. I also cannot receive group messages. This is very frustrating...there are many text messages I am missing. I am not getting an error message - I have no way of knowing I am missing a message...people think I am just not responding to them.

Verizon_Support

We don't want you missing a message, shellabelle. What happens when you send a picture message or group message? Are you using any apps like Verizon Messages or the original text program on the phone? Is your mobile data turned on?

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

lelarose08

I am also experiencing the same problem. I am not receiving pictures or group messages. I know there have been photos and group messages sent as I have been communicating with my friends outside of these messages. It has become noticeably worse in the last month, as before it would take a few hours to receive the texts but now it has been a few days and I still haven't received anything. I am using the original messaging app and there is a notification of a text but there is nothing new.

Frankie_Z

I have the Droid Maxx and since the update of the Android operating system last week, my phone has been experiencing the same issue. It cannot receive or send texts with pictures attached. - And yes data is on. And yes I have tried the Verizon Message app as well. Phone still cannot send of receive texts with pictures attached.

It obvious has to do with the Android 4.4.4 update that occurred last week. And since there seems to be no workaround for it, is there anyway I can roll back to a prior release?

VZW, I assume you're working this issue with Google?

B33

The Best thing you can do if you can't get the issue to work, is too call and Talk to a Tech specialist and have them write up a Trouble Ticket.. the more number of customers that report the issues the more that can be done and OS looked at usually running a system cache clear or running a factory reset will resolve most or all issues but if it doesn't then the next thing you can do is call Tech report and try and be patient until something comes out to fix the issue..

Hope this helps b33

Verizon Tech Services: 1-800-922-0204 or *611 use option 3 when automated person ask what you'd like to do say you'd like to talk to a Representative..

darkangelspeaks

I think its Google hangouts that makes this happen. Its competing for the MMS messages. Try disabling it under settings, apps, all. This has been driving me nuts for the longest time. So far so good.

jangcope

I've been having this issue & mobile data being sucked up as well. Verizon tech had me get a new Sim card & pic texts now download immediately.

DrDrewsky

I can't text pictures anymore on my droid maxx either. I've tried restarting, clearing data from app, force stop, etc -- none helped. I can't respond to a text with a picture in the thread or a group text with a picture. Any bug fixes coming or any other suggestions?

Verizon_Support

DrDrewsky,

This most certainly is concerning as it should be working for you. I would love to take a closer look into this. First though, what software version do you have on the phone? Have you ever been able to do this? If yes, when did this change to where you can't send/receive picture messages? Thanks!

ErinW_VZW

Follow us on Twitter @VZWSupport

DrDrewsky

The software version is 23.2.24 enUS updated last on 10/31/14. I have always been able to text pictures since phone was new (maybe 2 years now) until about 2 weeks ago. The frame just freezes and text reads "sending..." But it never goes thru. Now it says something like "too many MMS messages in queue" Word texts go thru fine and I can post pictures to Facebook. I can also email pictures. Its just the text messaging that won't send them.

Thanks for responding.

Sent from my Verizon Wireless 4G LTE DROID

DrDrewsky

Here is a picture I emailed myself but I can't text it on the Droid Maxx.

Sent from my Verizon Wireless 4G LTE DROID

ThoDen88

I've had the same issue, and deleting old texts worked for me as well. As soon as a started deleting them the message finally went through.

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