I have had my eris for about three weeks and like it OK. The main issue I have had is that the phone - erratically - chooses not to dial. I try every way to get the phone to dial a number. Through the shortcuts, through people, through the contacts book....and it is not related to which number. It does seem to be when I am driving - which makes it all the more frustrating. I have service in these areas, and the area varies. It worked after I powered the phone down completely and rebooted, but I shouldn't have to power down regularly to get the phone to work, should I?