It appears that you (Verizon) are calling my cell phone from an unidentified California number - 949-286-3973. From a brief search on the Internet, this seems to be what you are doing. PLEASE STOP DOING THIS!!! I understand it to be a survey about customer service but I do not answer scam calls (any number I don't recognize is a scam caller to me, especially a robo call that does not leave a message). This is the same complaint you know you have heard repeatedly from a lot of your customers but you have determined that you don't care and just keep on doing it. Every time it happens, we have to take the time to research it and figure it out, total bull and you are pissing customers off. Call them from a recognized number or do not call them at all.
This is just like the problem I called about a few weeks ago where you allow $3 to be charged by your company representatives (Verizon brick and mortar store) to process a CASH payment, how stupid is that? IT'S CASH!!! DAH! Dumbest thing I've ever heard, and yes it is your responsibility regardless or your insistence that they are franchised, you allow them to access your system to process the payments, that is totally on you and to say otherwise is just a lie.
Again, I and most customers consider these type of unrequested unrecognized calls a form of harassment. If you are trying to improve your processes and customer relations, you are going about it in completely the wrong way!
