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HomeFusion Blocking Youtube Videos?

The past week or so I have been unable to play YouTube video's on any of my home PC's. Video's on all kinds of other sites are fine, and the webpage for YouTube video's are instant loaders, but hit play, and NOTHING. Seems only the video feed from YouTube is blocked. It seems rather convenient that this only started happening after youtube won that lawsuit to censor the internet for personal profit.
I did see another page that mentioned Verizon FiOS and problem with youtube, Verizon tried to claim it wasn't their fault (Right,...) but that blocking certain IP's would fix it, well, I blocked those IP ranges and still doesn't work.

Anyone know how to get around Verizon's blocking of youtube content?

Comments

scott21

I am on HF and youtube working fine.

rcschnoor

I am on Verizon Fios and able to watch Youtube videos just fine, too. I don't think it has anything to do with Verizon as I have done nothing special to "get around" any attempt at blocking of Youtube videos by Verizon.

John_Getzke

First of all, YouTube didn't sue anyone for anything. Verizon recently won a case that said the FCC does not have the right to regulate ISPs as a Common Carrier/Phone Company. That means any ISP can choose to regulate its network however it wants....for now.

I suggest you investigate a little more to find out why YouTube is not working on your machines. Try updating your Flash Players and browsers to make sure the block is not an application failure. You can also try swapping out your DNS to use a free open one instead.

Let's collect some more info. Are there any error messages or screenshots you can post for us to review? What happens if you setup a simple monitoring application like Fiddler or Networx? Any bad packets or network level error messages? What happens if you install something like Microsoft Process Monitor? ProcMon should be able to show you an application level problem on one of the machines if you have it monitor your web browser while navigating out to YouTube.

wtfranklin

I'm having the same problem. Youtube will not play videos. Started Wednesday last week, but only affected my laptop (Win7). Friday, my Linux desktop stopped. Yesterday my Win7 desktop. Today, my wife's laptop. Took my laptop to the McDonalds down the road and the SAME videos play fine on their WIFI. Same thing at the coffee shop I frequent. My verizon phone plays them fine UNTIL I connect to my HF WIFI. Then, they stall. When I disconnect from my WIFI and go back to my phone's 4G, they start up again.

Looks pretty suspicious to me. Maybe HF customers are the guinea pigs in verizon's experiments with throttling bandwidth. Pretty small customer base to piss off as opposed to FIOS or verizon DSL users.

I just tested the following video sites, and ALL worked flawlessly on my laptop that refuses to play youtube videos:

ted.com

bigthink.com

atom.com

blip.tv

on.aol.com

wwitv.com

hulu.com

vimeo.com

ustream.tv

comedycentral.com

nbc.com/video

nbcnews.com

abc.go.com

They all use flash. Most use v 10..x.x.xx. Some use 12.x.x.xx. I have 12.0.0.43 on my laptop.

wtfranklin

I've downloaded ProcMan. What exactly should I be looking for?

Thanks.

John_Getzke

ProcMon is a high level troubleshooting tool. It will show you everything on a local machine while it is running which can be a lot to filter through as a first time user. You will need to setup filters to monitor both your web browser and the Adobe/Flash application. Proper filters should help you narrow down the results.

There are lots of great guides and tutorials on ProcMon online. I suggest you look up a few and get familiar with the product before you try to analyze your current problem.

Here is how I suggest you proceed:

1. Start ProcMon

2. Navigate to Youtube and attempt to view a video

3. Stop ProcMon

4. Review the log and search for errors, timeouts or buffer issues

5. Repeat the test a few times to see if the problem is consistent

6. Search the internet for the errors that you found and see if there are any solutions

The quicker you can execute the test the better your results will be. All you need to capture is the moment of the failure and nothing more.

John_Getzke

The details of your first post suggest that perhaps the problem is with the HF Router as opposed to the HF Service or VZW network. The same computers that have problems at home work fine when not connected to the HF router. Even the VZW phone can view the videos until it is connected to the HF Router. That suggests that it is not the local VZW network blocking you but something on the hardware of the HF Router that is causing a problem.

We also have a testimony that a different HF user is working fine. That would suggest the problem is isolated to your area or a common resource you and the OP share like a DNS service that may be different for other HF users. You could try swapping the DNS on one of your machines as a simple test. You could also try to VPN connect to a free VPN server somewhere and see if the traffic can make it through.

You might want to check in with VZW on this one and see what they have to say. I'm not aware of any active blocking efforts by VZW so I would assume there is some kind of hardware problem on the HF Router that is not delivering the traffic to your computers. Perhaps your HF router needs a reset, update or should be swapped out under the warranty.

captain_freddie

Here's another clue... While on Verizon HF wifi, youtube will not play. My cell phone provider is AT&T and when I turn off HF wifi, youtube works quite well! I plan to do more testing with my wife's phone tonight.

unknown

I am having connectivity issues since Wednesday's firmware upgrade to the cantanna, but YouTube videos are working fine on HF when my connection is up.

captain_freddie

Well after resetting my system, twice and trying my wife's phone we cannot see videos on YouTube... WTF? Come take this thing out. I don't want it.

Sent from my Motorola Bag Phone

John_Getzke

Thanks for adding in here captain, there seems to be some kind of a trend forming.

Its good that you mentioned a firmware update from the Cantenna, that is most likely where the problem started. We have seen many bad firmware updates in recent history for the VZW jetpacks where 4G LTE connectivity and VPN support is broken. Its not too much of a stretch to say that a firmware update may have broken communication with a website too.

Please do us a favor and report this directly to VZW support and see if you can get us an official response. Be sure to have a few computers available when VZW asks to troubelshoot so you can prove it is an issue with the connection and not some kind of software conflict on a individual machine. That should prompt them to send a incident to engineering or the hardware vendor to investigate.

Keep us posted on your progress so we can share with others.

scott21

I have the same new firmware HF is working great, Call vzw and talk to support.

Verizon_Support

johnnusko,

We want to make sure that you have consistent connection on your HomeFuision. Have you reset the router? http://vz.to/1gyVT96

Let us know if that helps!

LindseyT_VZW

Follow us on Twitter @VZWSupport

unknown

I did not do a factory reset on the router because I will then lose all of my router settings. The dropped connections are coming from the cantanna. The cantanna system log shows a message every time the connection is dropped. I did do a factory reset on the cantanna. Power cycling both the router and cantanna have no effect when the instability starts. The past few days have shown stability in the morning until the early afternoon. It then becomes unstable and I resort to using the hotspot on my iPad for a reliable connection.

captain_freddie

I have reset the cantenna and the router at least twice. My phone job my wife's works on HF wifi. They work on other wifi systems like at work. Also my neighbor has a Verizon hot spot and it won't show youtube videos either. Could there be something wrong with the local tower?

Sent from my Motorola Bag Phone

wtfranklin

When I take my laptop to another location, yes, it's connected to a non HF router. But that ALSO means it has a NON Verizon assigned IP address. If Verizon wants to block a site or limit bandwidth, that is what they would be focusing on - THEIR assigned blocks of IP addresses.

A different HF user would have a different (Verizon) IP. AGAIN, Verizon has a block of IPs it assigns to whoever is using their network. They could easily assign a particular range to certain HF customers to experiment on.

I've been away from home for a couple of days and just got back to my problem - BTW the laptop worked FINE while out of town. I've been experimenting. OCCASIONALLY - maybe once out of 20 times - I can play a video. Sometimes ONLY the ad, sometimes ad AND video. If I hit reload though, it usually WON'T play the 2nd time. Other times it sits there for 30 - 40 seconds and THEN starts to play.

I didn't mention that when my 1st PC was affected; when I could still use the other 3, I was concentrating on THAT machine. Thinking I had a virus, I eventually ran out of ideas and just reloaded Win7. Youtube worked fine for about 3 hours, then STOPPED again. It's not a tower issue. I can see the tower from my house - it's 1 mile away. My Verizon phone plays the vids fine (from the SAME tower) when NOT connected to the HF WIFI.

It's still hard to believe that the router itself (hardware) could be the cause of NOT being able to play videos from ONE site on the net. Look at the list I displayed below. I stopped at 13 because it was apparent that ANYWHERE else I went, I was going to be able to play the videos. Now...router SOFTWARE is another matter, and that's what I'm getting at - SOFTWARE to slow speeds or deny access - POSSIBLY the newest firmware.

In an effort to be able to access youtube videos, I've been going to the youtube site and selecting the video I wanted (HOPING it was what I wanted - since I couldn't actually VIEW it - and copying the URL. I would then go to another site and copy that into the navigation bar. That site would access youtube and download the content to my PC. As background...I have 2 video editing software programs that I'm learning. One has ALL of their tutorials on youtube. The other has a large following of users and MANY post tutorials on youtube. Rather than going out and playing the SAME tutorial DAY after DAY - wasting MY cap and adding unneccesary traffic EVERY day, I would download the tutorials and watch them at my leisure. Today, THAT site is not able to access youtube. I get the error: "Failed to make the request. Please try again." Just started TODAY. HOWEVER...I found a DIFFERENT site to do the same thing a couple of minutes ago and lo and behold, that site WORKS. Any bets as to how log until THAT site FAILS? I've also lost the ability to view embedded youtube videos - like those that friends post on Facebook. Those worked until yesterday.

And...I'm not trying to be demeaning here so don't take it that way, but why would you be privy to "any active blocking efforts by VZW."? I wouldn't suppose they'd be broadcasting that anywhere. Maybe you work for VZW?

I did a (soft) reboot of BOTH HBA and HBR. Made no difference. I guess a factory reset is next for the HBR, though I'll lose some port forwarding changes and static address assignments that I made (over a year ago, BTW).

When that DOESN'T work, I guess I'll be calling tech support. And BTW, WHY is there NO way to roll back a faulty firmware upgrade? That's bush league!!

I'm paying $120/mo for a VERY limited amount of bandwidth! I hope you can see why I'm a little MORE than upset.

Thanks for weighing in people. This is pretty frustrating.

duggerdude

definately net neutrality ruling verizon is testing the waters going to share this thread on facebook and with all net neutrality activist and media. willing to bet issue will be fixed in a week

duggerdude

I fixed it!!!!!!!!!! i called support they reset and it fixed some of the videos. however some videos were still not working on youtube. what i did was went to 192.168.1.1 and logged in then clicked on advanced (top right) then went to HBA settings and clicked on Network Objects clicked add, then changed the drop down menu to say Host Name rather than IP address. i put in www.youtube.com and presto all of youtube works again! note: make sure you enter www.youtube.com NOT http://www.youtube.com or youtube.com it must be www.youtube.com to register it.

duggerdude

Video Link : 1808

unknown

That defines a network object, but it doesn't apply any policy to that object. How does that help? If that alone fixes the problem, then it looks like more of a work-around to an existing bug in their code, not a proper configuration setting. Was some step left out in the proposed fix?

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