Child Item

Site Totals

61435 Questions Answered 270 Categories

Issues with texting

I bought the razr yesterday at a verizon store- it was activated and the sales assistant told me it was good to go. However, when I try to text anyone, I always get the "message not sent" error. This happens every time regardless of how strong my signal is.

Comments

budone

Phone needs a master reset. Sounds like all was not activated correctly

CW12321

How would I go about doing that? Or would I have to bring it back to the store?

budone

If you have not added much to the phone, a master reset is easy. Which RAZR did you purchase. But if the store is close by, maybe go that route. I just hate going to the stores. But that is just me

Hard Reset - DROID RAZR / RAZR MAXX by MOTOROLA

CW12321

razr m

Verizon_Support

Thank you all for taking the time to help out! I really appreciate it.

@CW12321,

Text messaging is my main means of communication with family and friends so I know how important it is to having it working properly.

Are you able to make and receive calls ok? If you are able to make calls then the phone was activated correctly.

Try removing the SIM card for a minute or two. Insert and retest.

Keep me posted if the issues persist. I want to help save you the trip to the store.

JohnB_VZW

Follow us on Twitter @VZWSupport

Child Item