I've tried activating all over town and it keeps failing. This is to replace an existing device. Is this a pervasive problem since they have just been released? I can't seem to get any support.
What, specifically, have you tried to activate? Some basic steps in case you haven't tried these yet:
Turn OFF the old (existing) phone. Go online to your MyVerizon account, and choose "Activate a new device" and follow the prompts. If your existing is a 4G device, you can add the IMEI in MyVerizon when asked, use the same SIM card if it is the same size - and turn on the new phone. Or use the new SIM card you should have for MAXX and turn the phone on. Do you get an error message?
You can also try calling customer service from another phone line (not the one you are wanting to activate the MAXX on) and have the rep get you through the process.
You can go to a Verizon store and have them perform the activation.
If none of this works, we may need more information to troubleshoot ...
Hi there daylu!It's always so exciting to get a new phone! We definitely need to make sure this is activated right away! At times the activation can be delayed. I usually recommend waiting at least 10 minutes. If after 10 minutes have passed and the activation hasn't completed I would power the device down, remove the sim for about 10 seconds, reinsert and power back on. This will restart the activation process. Here is some additional information on activating your device: http://vz.to/1clKCEr Were you able to get your phone activated? Please respond if you still have concerns! Thanks!MelissaM_VZWPlease follow us on Twitter @VZWSupport
I am having the same problem. After terrible support after I went to purchase the phone (you would not believe how hard it was to get to be able to organize the ordering of $299 phone--spent at least 1.5 hours already on the phone trying to make sure the purchase was completed), now this.
After following the procedure (backup contacts, switch off old phone, call 800# to activate new phone, turn on new phone) and activating 4-5 times with no success, I tried the online activation. This said it was successful, but again tried activating 4-5 times with no success. Error message varied between telling me to call the 800 number to activate and saying the signal was poor.
I went online and got chat support from a Verizon rep. I was told by the rep I chatted with that I had to call in and speak with a specialized rep to activate my phone. But, of course, they are not open because I live on the west coast and support ends early evening. I am ready to return this phone and cancel my Verizon service, which I even upgraded when I bought the phone. I am embarrassed to be a Verizon customer--the company should be ashamed of the way it has behaved throughout this process. Final straw was the attitude of the rep who assisted via chat, kept finishing sentences with a "!" as though I should be excited to wait 8 hours to activate my phone. APPALLING.
Same Problem, New Droid Maxx wont activate... it was purchased under the new EDGE program. There is an issue in verizons programming that will not allow activation because have unlimited data on my current contract and updating to EDGE you have to get different Data package... no Tech or IT at Verizon can figure it out, its been only 24 hours since I got my phone, but This issue evidently started Monday when they released the EDGE program. I was told I could take my phone back, but what good does that do, another phone will do the same thing unless I pay full price and stay on my old contract.... bad deal all around Verizon... very unhappy customer right now... 1 bad droid 4 with no speakers and 1 awesome Droid Maxx that neither phone are worth a crap right now!!!
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Message was edited by: Verizon Moderator
Yep, it is the EDGE program I was going to ask about. Apparently, EDGE and activation do not play well together.
I got my Droid MAXX on Tuesday on the EDGE program also. Still no activation. Last time I talked to customer service on Friday I was told to pretty much forget about it until Tuesday. I've probably spent a total of 8 hours on the phone with them trying to get this thing sorted out. It was Friday that I first found reports of others having the same issue with their edge activation's. I guarantee there are a lot more customers then those here having the same issue.
To take 3 day weekend with something like this hanging in the air is unacceptable. I work IT, if a problem like this was causing these types of issues, I guarantee I would be at work all weekend into the holiday fixing it AND I would have to answer to my boss and his boss and his bosses boss, etc. as to why I rolled out a system without properly testing it (If I kept my job).
This is absolutely ridiculous. The CSR people have been awesome and tried everything under the sun to try and get it to work for me. I'm very happy with them, they had to bubble it up to the corporate IT guys, which I haven't heard at all from, an update or something saying that they were working on it and a possible eta would be awesome. Extremely frustrated.
On a side note, I've got the phone working on wifi an been using it with Google voice and I love it, makes it that much harder that I can't use it as a real phone.
Hopefully this will be resolved soon. Seems to me that Verizon wireless should figure someway to compensate us for 5 days or better of no activation. We paid for a service that was not provided, other than the we have the phone and accesories in hand, they are useless without activation. I am wondering if VW is even listening to us, there tech department at all, I just cant fathom the higher ups not demanding the IT department work round the clock to fix this problem...this is a major major screw up.
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Like a pillow, we are here to support you Gregc72! I know that you are super eager to use all of the amazing features of your new Droid Maxx! We are committed to ensuring that you are able to do just that! May I ask were you able to get it activated yet? If not then please advise as to what error message that you are getting. If you prefer to communicate privately then feel free to send me a private message so we can assist.Thank you...ArnettH_VZWFollow us on Twitter @VZWSupport
Keep your pillow, PLEASE read the thread, ALL these posters received their devices under the EDGE program. No one has been able to activate their devices. This has gone on since last Thursday.
Hopefully when someone came back from holiday yesterday they corrected the ludicrous issue.
This has been an issue since last Tuesday. It finally got to IT yesterday. It's a "known" issue and IT is being mum on any details other than they are working on it. I've spent over 10 hours on the phone with CSR's and tier 2 support and now am dealing directly with the regional Presidents office. Even they are giving me the same ole same ole "IT is working on it, don't call us, we'll call you" tag. They need to get someone in IT that has a clue and can fix this issue, and be forthcoming with information other than we are working on it.
I'll gladly take my unlimited data back for all the trouble I've had.
HAHAHA, is that reply from VZW for real? absolutely PATHETIC!!!!! I think the only pillow being used is by your sleeping IT department!!!! Hurry up and fix this problem! So lets see, we have equipment we cant use, but have spent money on(including accessories), we have all been on the phone with multiple CSR employees for MANY MANY hours each.... and from what is being said, the higher ups could careless about it.......awesome!!! big question is, what can they even do at this point to keep us as customers? I for one have had about enough and ready to jump ship, anybody else?
I'm having the same issue. I have called the number to start the activation process, also tried online. Booted the phone, failing every time. I have removed the SIM multiple times, the last time was over night, put it in this morning, and it still fails.
WTH!!!! I'm ready throw the phone through a wall.
If you have the new Ultra line Droid Maxx ? the Nano Sim sits between the Volume Toggle make sure great care is taken when installing it and pulling it out and Be careful handling it especially the gold area of it) It is Very sensitive to the oil's & Static electricity in out fingers, if touched it can cause the phone to Run erratically Just a heads up b33
this process is absolutely ridiculous.
Greg, have you heard anything yet? I cant even get the CSR tech that was so gung ho to help me to email me back anymore... call and they basically are mum now...
Same issue here with Maxx received this morning. Not an Edge purchase, however. What is the solution to activate it?
You should be able to have a smooth transition to your new Maxx, don13. Are you receiving an error message? What zipcode are you activating your phone in? Is your original phone powered off? If you haven't already, visit http://vz.to/186e0Pr to try the activation from there. Thank youJenniferH_VZW Please follow us on Twitter @vzwsupport
I am having the same problem. The failure message says get more bars. I can only ever get three bars, and it's never been an issue with my RAZR MAXX HD. If this phone won't activate, I'm ready to pay the ETF and get a Nexus 5. To be unable to activate a new phone is ridiculous, and apparently an ongoing problem.
Can't get Live Chat because Verizon's site says I'm not logged in. Which I am. Funny, when I was shopping for my phone, I had several invitations to Live Chat with representatives. It also says my order to activate is "pending". What does this even mean?
Hey there ZeroMuch,Let's get your phone activated. What is your zip code? Have you tried to activate in multiple places? Did you accept the terms and conditions on My Verizon? http://bit.ly/xB4iTc Keep us posted.Thanks, BobbyS_VZWFollow us On Twitter @VZWSupport
I just can't believe it. It seems that verizon is having the same issue with my new droid maxx. I got it from the edge program, tried to activate it multiple times, no luck. VERY disappointed!
paopaopI definitely want to make sure you can get your new device activated fully! Are you able to walk through the activation process online? http://vz.to/1dy7Mcv Where does it fail for you?RuthW_VZWFollow us on twitter @VZWSupport
