Screen is stuck on the internet page I was on. I tried to shut if off, but it won't even do that!
FYI... if you hold the volume button down and the power off at the same time it will reboot!
Hi LoriCrosby,Oh no! I know that having a properly working phone is important. I would recommend the Soft reset first that was suggested above. If this does not work, then I would recommend a Hard Reset to the device http://vz.to/18IlSTy . Keep us posted.Thanks,PamelaF_VZWTweet us @vzwsupport
