Help!!

I am having a major problem with messaging on my Galaxy 4s. It constantly says that the message failed to be delivered or I get the endless spinning wheel. I have talked to Verizon and did everything I was told, but yet again still having problems!! I have reset to the factory settings, have force stopped and cleared the data and nothing seems to work, this time around. I never ever had this problem with my previous carrier, with whom I was for over 15 years. At this point I just want to end my service and go back to my old carrier! Extremelly unhappy with Verizon at this moment... Smiley Sad

Accepted answers

Klue

Try this from LA_Dizz on another thread. Seems to work for many.

Ok, so this seemed to work for me, and thanks to JMarks9282 for the solution. :smileyhappy::smileyhappy::smileyhappy:

It is true, MMS will not send over WiFi, on ANY carrier. So, you just need to set up your phone so that it toggles between WiFi and Mobile Data. Here is a step by step:

Make sure that the Mobile Data button is checked (in the settings section).
Make sure that you're connected to LTE/CDMA (not Global) - also in the settings section under More Networks.
REBOOT your phone. This does not mean just restarting it. It means remove the battery WHILE the phone is ON.
Wait for a couple of minutes and pop the battery back in and RESTART it.
Go to Settings < WiFi < Then push the bottom left menu button next to (to the left of) your home button. This will bring up a menu with 5 options.
Click Advanced. The "Check for Internet Service" box NEEDS to be checked. This setting allows for your phone to switch between WiFi and 4G automatically as needed.

I didn't have any issues sending MMS (group or pictures) immediately after doing this, but my boyfriend did. So, he rebooted his phone again after completing step 6, and it worked like a charm. Hope this helps someone else!

All comments

Klue

Try this from LA_Dizz on another thread. Seems to work for many.

Ok, so this seemed to work for me, and thanks to JMarks9282 for the solution. :smileyhappy::smileyhappy::smileyhappy:

It is true, MMS will not send over WiFi, on ANY carrier. So, you just need to set up your phone so that it toggles between WiFi and Mobile Data. Here is a step by step:

Make sure that the Mobile Data button is checked (in the settings section).
Make sure that you're connected to LTE/CDMA (not Global) - also in the settings section under More Networks.
REBOOT your phone. This does not mean just restarting it. It means remove the battery WHILE the phone is ON.
Wait for a couple of minutes and pop the battery back in and RESTART it.
Go to Settings < WiFi < Then push the bottom left menu button next to (to the left of) your home button. This will bring up a menu with 5 options.
Click Advanced. The "Check for Internet Service" box NEEDS to be checked. This setting allows for your phone to switch between WiFi and 4G automatically as needed.

caballerova

I did everything as instructed, but still does not sent messages, actually

the people to whom it will not go are ones that have iphones....one a

iphone 4 and the other has a iphone 5.......FRUSTRATING!!!!!! Looking into

changing back to Sprint, where I never had these problems!! Verizon sucks

at this point!!! Sooooooo unhappy with this carrier!!

Klue

Are you a former i phone user? if so you will have to turn off i messages on your old device then degregister your iphone from your apple acct.

caballerova

No, I have always had androids :smileysad:

Verizon_Support

caballerova,

That is a major problem. But we've got major solutions and are more than happy to provide one. Now, I appreciate all the troubleshooting you've done so I'd like to go in a different direction. Is this issue 100% persistent or intermittent? What's your zip code? Are you consistently hooked up to Wi-Fi when this happens? And when did this begin? We don't want to see you leave when we're sure there's a reasonable explanation for things.

EvanO_VZW

Follow us on Twitter @VZWSupport

caballerova

I took my phone into a Verizon store and after they did a update and

fiddled around trying to get my messaging to go through, it worked...for

about 15 min then it stopped. Ugh!! I did a clear dats and force stop and

rebooted...and still no luck ...then the next morning, tried again and it

worked. It only sends sms not mms messages...frustrsting cuz u have to

break up and send short sentences...I give up...now my son's phone is

frozen since yesterday...it will not turn off...well for about 1 second

then turns itself on again only to be stuck frozen at the start. I give

up...besides these problems we are unhappy about my son not being able to

download apps nor can I enable the parental controls...soooo unhappy with

Verizon...we are switching back to Sprint...we should have never left

them. Live and learn.

On Oct 17, 2013 9:35 PM, "Verizon Wireless Customer Support" <