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Weak indoor signal in Calabasas, CA (91302)

I am having weak signal strength on my Verizon iPhone 5 in Calabasas, CA ZIP 91302. Often I have no service so I miss calls and have no notification if the caller does not leave a voicemail. If a call is connected, the other party cannot hear me. Calls are often dropped.

When I was on AT&T, they had an iPhone app that allowed the reporting of weak signal strengths, yet I cannot find a similar feature neither on Verizon's app or verizonwireless.com.

How can I get Verizon to look into the issue at my location and possibly improve signal quality in the area?

Comments

Verizon_Support

We want you to enjoy reliable service in your home area dckyw. I do see some network challenges in this area. Indoor locations will further impact signal penetration in this type of area. How is your service outside your home and in other zip codes? What model device is it? Are you power cycling it daily?

JonathanK_VZW

VZW Support

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unknown

It works fine outside, but I can't go outside every time I need to take or make a phone call. Service anywhere else is fine...well there are some spotty areas, but I'm only there for a few hours at most.

It's an iPhone 5 that I do NOT power cycle daily.

Verizon_Support

Thank you so much for the details dkcyw! Let's make sure we review all possible options together. Although indoor service can be tricky due to different building structures we definitely have options! We have a fantastic accessory that is like having your very own mini tower inside your home. It's called a Network Extender and works with high speed cable or dsl internet. Check out more details here: http://vz.to/1b3bWa7

Do you happen to have high speed internet at home?

Thanks!

MelissaM_VZW

Please follow us on Twitter @VZWSupport

unknown

$249 for the extender? that's pretty steep.

I got my iPhone 5 September 2012? It is now December 2013. Assuming I completed only 12 months of my contract with Verizon, therefore reducing my early termination fee by $120... that means it would be cheaper to buy out of my contract.

Yes, I do have high speed internet at home.

unknown

AyaniB_VZW appears to not be available as I am not receiving a response. Any other rep want to take a crack at the problems I am facing?

Thank you.

unknown

I am reminded of the words by the great Pink Floyd: HELLO? IS THERE ANYBODY IN THERE?

wfitz1964

I have been best with poor signal strength issues for 10 years. One method is to use a cell phone reaper & out door antenna. It works there are devices on the market which will give you a signal but it will be limited to 3g . I don't think there are repeaters that work on 4g yet. Second method which I use is Samsung femto cell. It works with its rang is limited . It also will only give you 3g service.

The next step is to examine the heat maps which shows estimated signal strength you should be receiving in your area. Remember the construction of your house which floor your on and other RF sources can and do have effect of wireless performance. Even something as simple as venetian blind railing metal can effect cell phone performance. Those are my advice. finally is talking to neighbors and finding out who service works best in each area. Chances are you will know truth as which one is best .

Verizon_Support

dkcyw,

We're here to help! I've read through our conversation from last December. I'm sorry to hear that you're still experiencing troubles. Have you thought more about our Network Extender option? Do others experience these troubles in your area? I will send you a follow request. Feel free to send a DM if you still have questions. Thanks!

TrevorC_VZW

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unknown

Well, it has been over 5 full business days since TrevorC_VZW has last responded to my DM. He has logged on multiple times since then, so I'm just going to assume he's ignoring me.

Any other Verizon rep want to offer help and actually not help? My contract ends in February if you want to attempt customer retention until that time. Because, fuck you, Verizon.

Verizon_Support

I am truly sorry for dropping the ball here dkcyw. That's definitely unacceptable. Trevor is not here today, but I am more than happy to take over for him. I will be here the next few days, so I can assure you I will reply. Please send me a DM.

AdaS_VZW

Follow us on Twitter at @VZWSupport

unknown

Hi,

I've sent a follow request to you, AdaS_VZW.

unknown

HA! AdaS offers help and actually does not. Hasn't even approved my follow request so I can at least send her a message and wait for the carrier pigeon to return to me.

Meanwhile, after 10 business days, Trevor responds. I responded to him that day. Haven't heard from him since; which was Tuesday. Today is Friday.

Shaking my head.

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