My phone is locked with a virus. It is an S4.
Have you tried holding the Power/Home and volume up buttons simuteanously until the recovery screen appears?
Hi Shane2448!Let's look in to this! The steps recommended by Klue, is what I would suggest as well. Additionally, in an effort to prevent viruses in the future we have a Verizon Support and Protection Application:http://vz.to/1qpIP6w .Thanks,AyaniB_VZWFollow us on Twitter @VZWSupport
