Unable to delete photos and my Gallery is very slow to non-responsive on my Galaxy S III - any suggestions?
NanaM, That's definitely odd and I can understand your concern. Let's take the necessary steps to fix this. Please reset the Gallery App http://vz.to/1r0w97d, then try to access it again. Is it still non responsive? How are you deleting pictures in Gallery? Also, check that they're not stored in your SD card rather than the phone. AdaS_VZWFollow us on Twitter at @VZWSupport
Thanks for your response. If I reset the app, will I loose all my photos & videos? To delete I select the photo then use the trash can to delete. The progress bar comes up then it freezes. I checked the details of the photos that I am trying to delete and they all appear to be on the SD card. Is there a different process to remove them from the SD card vs. the phone?
Let's explore options to get this issue resolved pronto NanaM.! Resetting the app will not delete your photos and videos. Since you have all your media in the SD card, I recommend considering buying an SD card reader (only $12.99 http://vz.to/1snOdsX and then you can see all the SD contents on your computer via a USB port and the SD card reader. There you can delete or transfer your pictures and videos to your computer much easier and faster.AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
