Every time I try to sign in to cloud it says verizon cloud has encountered an error please close app and try again (code:10003) I can't figure out how to fix this
Let's get your data backed up to the cloud, sad310727. Are you connected to WiFi or our network? Is this your initial backup? ChaunceyM_VZW Follow us on twitter @VZWSupport
Well maybe "sad's" problem is resolved since he/she didn't answer. As for me, my Backup Assistant Plus no longer backs up. Instead, I receive "account state is invalid." The VZW tech support rep (via call in) surmized this may be because Backup Assistant is possibly phasing out in favor of "Cloud." She suggested I log into the Cloud to backup in this manner. When I attempted the first time login, and ever since, I receive "Verizon cloud has encountered an error. Please close app and try again (code: 10003)." This happens whether I'm on WiFi or VZW network. I have previously successfully backed up using Assistant, but have never reached the Cloud. The VZW phone rep suggested I take the phone to a store because short of resetting the phone (which she didn't want to do), she couldn't figure out the problem. We previously cleared data and cache to no avail. Any help?
Let's see what your options are KMB365! May I ask what make & model phone you are using? Hard reset may be the next step. Thank you, MichelleH_VZWFollow us on Twitter @VZWSupport
