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Galaxy S4 won't turn on all the way

My Galaxy S4 won't completely turn on. It gets to the Verizon screen and just stops, it's not necessarily frozen, it just pauses and doesn't get any further than. I've never had this problem before and I've only used the original charger for it so I don't know what would've caused this to happen.

Comments

Klue

Try removing the battery for 30 seconds and reinstall.

thatkidghandi

Thanks but it didn't work. I'm just going to take it to Verizon and see what they can do about it.

Verizon_Support

I'm sorry your S4 wouldn't turn on thatkidghandi! I know you posted a couple days ago, but has it turned on yet? Were you able to take into a store? If its still not coming on, please try a Hard Reset: http://vz.to/14HSXQZ However, if frozen, try Alternate Method.

Please keep us posted.

Thank you,

VanessaS_VZW

Follow us on Twitter @VZWSupport

Viennamft

I just had the same problem and had to go to a Verizon store. They said I was the 3rd one this week having this problem. It was under warranty to Verizon is in the process of exchqnging it. I BELIEVE THERE IS A SERIOUS PROBLEM WITH THIS PHONE AND HOPE THAT SAMSUNG/VERIZON FIX IT SOON! I wonder how may others are having the same problem.

Amy

reggiecatfish

Thanks tikibar1....going to try hitting a best buy and see if they can help

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