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How do I file a complaint

I went to a verizon store to get information on the plans that were $45 a month. Before I agreed to sign up I asked if I would still receive my 15% discount (as a government employee) I was told yes by the sale person. After two months of no discount I contacted Customer service and was told it may take another month but, the employee did give me the discount for that month. The next month I called back because again no discount. After I was placed on hold for 20 min. I was told the discount does not come with the plan I signed up for. I NEVER would have agree to sign up with verizon again if I did not receive the discount. Now I get no help at all from anyone. I was going to file a complaint with the BBB but, thought I would try this first.

Nancy

Comments

veryfrustrated0118

The discount you receive based on your employment is on qualified plans. This is explained in the details when you sign up. You requested a plan that does not qualify. Verizon doesn't even have to offer us a discount let alone a discount on the lowest price plan they have. This would not be an argument you will win.

unknown

This gets me. What exactly do you expect a BBB complaint to accomplish? People think the BBB is some magical government agency that can make companies give customers whatever they want. You know what a BB complaint will do for you? NOTHING. But hey if it make you fell better knock your socks off.

nbald

This is not about if I qualify for a discount or not. this is about businesses who lie so that you will buy there product. I asked may time if this qualified for the discount and was told yes it did.. The sale person even made a phone call to his supervisor to double check. I am tired of business not being truthful just to get a sale. We as consumers suffer. Who's to say I still would not agree to a contact they did not give me that opportunity.

Randomunsename001, No sure if you know this or not the BBB is there to protect the consumer and make the companies responsible for there actions. You may not mind getting lied to BUT I do.

Verizon_Support

I'm very disappointed to see that there was any misinformation given regarding the plans that qualify for your company discount, nbald. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 with your name so I can get all your feedback to our management team.

Thank you

JenniferH_VZW

Please follow us on Twitter @vzwsupport

Founa1984

Dear representative,

I have an iPhone 4s I would like to use it on gsm in another country. What can verizon do for me please since I am a customer of verizon? Thanks!

Ann154

You should call customer service and request the SIM unlock. Global support might be the better contact number. International Support - Verizon Wireless

Dielaughing

That is NOT what he Verizon Sales Staff tells you when you are asking specifically about the cost, plan, and discount. Don't twist this to be negligence on the part of the potential customer. They don't have to offer a discount, you are right. But surely you can see that they do this underhandedly to get people to sign up. Very dishonest, and not a favor to anyone. More people get burned than not.

Dielaughing

I am with you. Why would anyone condone lying? It's a shady way of getting you to sign a contract. They did this to me as well. Google it. They do it all the time.

veryfrustrated0118

Simple solution...switch to a plan that is discountable. I can almost guarantee that you will pay more with the discount that for the plan you have without. You should also know that if you feel like you were lied to then you still have choices. TMobile is buying out contracts. You have nothing to lose if you were to switch. You have lots of choice. The BBB is not going to go after 1 representative at VZW for giving you misinformation. But, by all means, waste your time to accomplish nothing.

paterp95

sprmankalel......nbald clearly requested a plan that fit his/her budget and confirmed that the discount would be applied to that plan. These are the details that were explained to her when she signed up and Verizon should be held accountable. Simple solution, Verizon honors what they told the customer during the sales process.

Dielaughing

sprmankalel.....nbald........I’m with ya. Verizon lies to drum up business. If they would lower their plan prices, they would not need to play the “Employee Discount Game.” With all these people calling them out and blogging about it, they can not claim it is due to their employees not knowing. Or as I was told, not trained well. I have contacted live chat twice and told them to straighten out the Warner Robins Ga store, and apparently, that has not happened. Major oversight. I think not....GOOD JOB VERIZON! The lies date back a few years, on the blogs I have seen, and continue. I just signed up for the 2yr contract about 3 months ago, and was told that lie 3 times, by 3 different people. I might see what I will have to pay and leave them for good. Maybe a pay as you go. They are cheaper and No lying salesman/lady will get the commission. I hope what goes around comes around.

Dielaughing

I need to make a correction.....I Agree with nbald and paterp95 and everyone who believes the liars should be held accountable.....sprmankalel and other supporters of lying to make a sale are wrong. The customer has no idea they are being lied to and then sign a contract.

veryfrustrated0118

Dielaughing wrote:

sprmankalel.....nbald........I’m with ya. Verizon lies to drum up business. If they would lower their plan prices, they would not need to play the “Employee Discount Game.” With all these people calling them out and blogging about it, they can not claim it is due to their employees not knowing. Or as I was told, not trained well. I have contacted live chat twice and told them to straighten out the Warner Robins Ga store, and apparently, that has not happened. Major oversight. I think not....GOOD JOB VERIZON! The lies date back a few years, on the blogs I have seen, and continue. I just signed up for the 2yr contract about 3 months ago, and was told that lie 3 times, by 3 different people. I might see what I will have to pay and leave them for good. Maybe a pay as you go. They are cheaper and No lying salesman/lady will get the commission. I hope what goes around comes around.

Here's my beef.

1.) Every company has a set price for the products and services that they offer. Everyone thinks that VZW is expensive. Those are users who request access to the data network for multiple smartphones, tablets and other data devices. Then they want unlimited access for one low all inclusive monthly price. Would you go to Best Buy and ask for a discount on a TV that is priced at $2,500? No.

2.) It doesn't really matter what is said by any representative. In the contract agreement the following statement appears:

This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.

This is the last paragraph of the agreement that you sign. Now, should the rep know which plans are eligible for a discount and which aren't? Absolutely. Could the rep have been new and trying to do the best job possible after receiving the wealth of information provided in the 4 week training? Absolutely. Is the rep just a human being who makes mistakes like ALL of us? Yes.

The $45 ($60 plan on Edge) is the lowest plan VZW offers. This individual 1GB plan would be $40 for 1GB and $40 for the smartphone access equaling $80. With a 15% discount that comes out to $40-15%= $34+$40 equaling $74. The individual 1GB plan is $60 ($45 on Edge). How much more of a discount do you want?

Verizon_Support

Dielaughing Providing accurate information is very important to us. We never intentionally give inaccurate information as details of our plans and discounts are available for customers to view online. What specific concerns are there with a discount on your account?

SheritaH_VZW

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@VZWSupport

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