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S4 Not Charging.. getting angry

Before someone comes in here and asks ridiculously mundane questions, yes I have checked the following:

Have only used a Samsung provided cord and Samsung charging/media dock
The phone does not charge with either, my Wife's S4 charges with both
I've factory restored, does not help

From my previous experiences with the Verizon store in my area, I know that if I go there for support I will be greeted by two very disinterested teenagers that will shrug their shoulders at me and then go back to talking to one another.

I work for an Internet Service Provider and am sent out to other businesses to repair their lines, I CAN NOT be down. This is all but unacceptable on a phone that was supposed to be "top of the line" last year.

Any solutions/resolutions that don't involve the normal scripted run-around would be appreciated.

Comments

Klue

Did you try swapping the battery from your wife's phone. Could be your battery has failed or you could have a hardware problem with the charging circuit.

WRJD

It seems to be a problem with the port, if I move the cable a certain way - the message will go away for 2-3 seconds and start charging. Then it will begin spamming me with the error again.

I'm now more interested in why (if these devices are THIS flimsy) that it was advertised to me as a "top of the line" phone and I couldn't do better. Well right now, an old Nokia would be better as at least it charges.

Klue

Try a different charger. I can use three different ones for my S4 and they all work great. A different charger might fit your charging port a little better. If your phone is under a year old then you can do a warranty repair through Samsung.

stef7

I think you need to contact Samsung for a replacement device.

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