Hot Battery and then battery drains quickly

Stglyd2012

Recently my new S5 battery got really warm and then my battery life diminished exponentially.  I asked another S5 owner and the same happened to him the week of July 4th, same as mine.  Does anyone know if a push caused this issue or maybe just bad phones?

Verizon_Support

I'm sorry you're having this issue with your new S5 Stglyd2012! This isn't something that's been reported a lot with your phone. How long have you had your phone? Are you using original charger? Do you know if you've recently downloaded any new applications? It could be an application not compatible with the phone. Did it only happen once, or continually? Please elaborate so we can better assist you.



Thank you,

VanessaS_VZW

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