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Note III dropped calls got a replacement and still bad signal

I have a note III and I love everything about the phone except for the signal issues. They are absolutely horrible and of course at the point where I can't talk on the phone there is no point to having it. Is there something wrong with the software or is it the phone. The internet is rife with people having the same problem with signal availability and "no mobile network" available. My husband has a Note II and has no problems. I had a Note II and didn't have problems. I really didn't have a problem until a few months ago a system update got pushed to my phone. Verizon replaced it with a new phone...and...same issues. I work from home and these dropped calls are ridiculous. Anyone else having this problem? Anyone know of a reliable fix?

Comments

Verizon_Support

Ang0108

We definitely want to make sure you get the signal you need to stay connected at home! Let's take a look at our options to get you back up and running. Which zip code are you in? Did the replacement device work for a little while or never? Any of the same applications downloaded as the orignal? Any files transferred?

RuthW_VZW

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jnettispagetti

I have the same issue. I pretty much can only use my phone on wifi which is horrible. My husband ended up freaking out because he couldn't reach me after multiple calls. Service was great last year. Started getting poor signal at home after first of the year and figured was maybe a tower issue. After last update I rarely can make phone calls unless I am in the nearest big city. My zip is 77656. So glad its not just me having these issues. So frustrating that I'm not living in the sticks and can't use my phone. Will be horrible if there really is an emergency.

Verizon_Support

Jnettispagetti,

Lets figure out what on Earth happened with your service and how we can make it reliable again! That zip code does show some areas of Extended Coverage, which may cause signal variations, but we need to figure out if this is the issue for sure. I'm seeing most Extended Coverage East of 92 and North of 96. Is this where you are located?

SarahO_VZW

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jnettispagetti

I live on 92 just north of 418. About a mile to be exact. But regardless of

the area anywhere in the city of Silsbee I have no coverage. I don't pick

up coverage until I get to Lumberton or to Evadale. Then from south of

evadale to Hwy 1131 I have no cell reception either.

On Jul 21, 2014 11:30 AM, "Verizon Wireless Customer Support" <

Verizon_Support

jnettispagetti,

Those are some great details to have! I definitely see many areas of oportunities with our network in the places that you described. I can file a Trouble Ticket with our Network Engineers to investigate that area. I've requested to follow you. Please approve, follow me back, and then send a Direct Message using these steps http://vz.to/1cOOY6O

SarahO_VZW

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jnettispagetti

Ugh!!! had one good day. This morning I was stranded at the corner of HWY 96 and HWY 327. No service at all. Luckily I used the phone at the car lot and got a coworker to pick me up. This is ridiculous! So tempted to just change service providers if I could find someone who has better coverage in the area. Sad that this all happened after the last update. And my phone never shows that it's roaming. Don't phones still do that to hit the other local towers?

Ang0108

Still dropping calls left and right. I agree ghostndragon, it has to be the software push that Verizon did several months ago...everything was fine before it and absolutely horrible afterwards. I have never been so irritated. It is still dropping calls and I am going to look into different carriers at this point. I have been with Verizon for many years....but the failure to fix things when there is a problem is not anything I am going to continue to pay a service provider for.

Ang0108

I am at 46158 in Mooresville IN and the replacement has continued to drop calls and said no mobile network available. It will work sometimes, but I am on my phone all day since I work from home and almost every call I make at some point gets dropped...after I can finally call out.

Sorry...just got this, forgot to go back to the forums and called in once with no help

Ang0108

My sister in law that lives in Alexandria Indiana also has the same problems. My town isn't that small and is right outside of Indy. Hopefully we can get up and running right because there is nothing more frustrating than getting calls dropped all day long or having people tell you that they try to call but goes straight to vM because you are showing no mobile network!

ghostndragon

This is still a problem for me. Removed the sim card and put it back in. All that accomplished was goofing up my time/calendar (fortunately, just had to change the setting back to network). Dead spots at home and in other places in the Twin Cities (outside, where I used to be able to access the network in the past). In the same locations, my boyfriend's Note 3 on the AT&T network had perfect or near perfect signal. Using airplane mode to force reconnection doesn't work either. My cell phone IS my home phone. This can't keep happening.

Verizon_Support

ghostndragon lets put an end to this problem! What zip code are you located in? Are the issues occurring indoors and outdoors?

AshleyS_VZW

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jnettispagetti

I agree. I am tired of this. If I wasn't under contract til the end of next year I'd just drop service. Frustrating when this is my home phone and I can't use it. Even in the larger neighboring city I only get a poor signal. And I hate when it shows I have service and I still can't make a call to save my life. (see above image) This has continued for far too long and Verizon needs to solve the problem.

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