Connectivity is terrible after XLTE rollout

After XLTE rollout, connectivity has been terrible in my location (Johnston, IA). My co-workers and I have all gone from 3-4 bars of 4G to everything ranging from 1 bar of 4g (but very slow), down to 3G, 1X and no data at all.

This is a mix of devices, but mine in particular is a Moto X. Very frustrating to have a smart phone that has limited to no data access.

Has anyone else experienced these issues?

Thanks!

Accepted answers

SallyPrice

Here's an update on my situation.

1. Verizon support on this board is worse than worthless. They SAY they will help you, to direct message them, but they never reply. I think most threads die due to people realizing that they are talking to a faceless company.

2. My XLTE is back to fantastic, in no part because of this forum. I'm fortunate that I work for a very large corporation that has big contracts with Verizon, and a higher up contacted Verizon and made them install boosters at our facility.

3. This website is worthless.

Cheers.

All comments

Verizon_Support

That definitely sounds like a strange situation SallyPrice! We would be delighted to look into this for you. What exact zip code are you noticing issues in? Do you only notice issues inside? Have you attempted to remove/reinsert the SIM Card on your device? Please keep us posted, thanks!

MatthewS_VZW

Follow us on Twitter @VZWSUPPORT

SallyPrice

50131 is the zip code. The exact lat / long is (removed). The problem is both inside and outside of the building.

I've removed / reinsert the SIM, and it is still a problem. Right now, my setting screen says:

Signal Strength:

-80DBm 8asu

Mobile Network Type:

CDMA 1xRTT

Connectivity is terrible after XLTE rollout

Private info removed as required by the

Message was edited by: Admin Moderator

Verizon_Support

SallyPrice, let's get to the bottom of this together! Currently no reported outages in the area. Please test the connection in safe mode http://vz.to/1l390xH Have we had the opportunity to submit a ticket to our network team? Keep us posted!

WiltonA_VZW

VZW Support

Follow us on twitter @VZWSupport

SallyPrice

Booted into safe mode. connection bounces between 1 bar 3G and 0 G.

No G connection:

Signal strength:

-96dBm 1asu

Mobile network type:

unknown

3G connection:

Signal strength:

-106 dBm 1asu (bounces up to 99asu)

Mobile network type:

CDMA -eHRPD

Very frustrating.

unknown

Yes, I am by the super target on hwy 141, zip code 50322.

I have been complaining every since the rolled out(X for Extra Slow)XLTE. My data speeds were twice as fast up and down before XLTE. I know it is not my device because a few weeks ago I was in rural western Pennsylvania(Elderton) and surrounding townships and got great speeds. No one is replying to my complaints, I don't think Verizon will care until it hits their pocket book.

IPhone 5S

4GorBust

I've seen the same issue. Since XLTE was rolled out my phone uses this higher frequency band instead of the 700Mhz band 4G. The higher AWS frequencies has much shorter effective range from the cell tower so even though I'm connected at LTE, the speed is worse to on par with 3G speeds. I wish Verizon would allow a software switch to shut off this band until they can build out enough cell tower density to make AWS (XLTE) work effectively as LTE does on the original 700 Mhz 4G band which our phones prefer not to use now. If I'm close (within a half mile) of a Verizon tower, the speeds are what they use to be on 700 MHz 4G. I thought something was wrong with my phone and after having gone through the SIM card change out routine and nothing changing, it must be the range limitations of AWS.

Verizon_Support

4GorBust, thanks for these details. There's a number of variables that can be affecting the performance of your data speeds. Which make/model phone do you have? Have you powered your device off/on since having this issue?

LasinaH_VZW

Follow us on Twitter @VZWSupport

unknown

Or Verizon could take responsibility for the failure(or success if this is what they planned) of their XLTE. As mentioned in other posts I had an iPhone 5s in 50322 and maxed out at 1-3MB down, took the phone to rural western PA and at least got back to LTE speeds of 6-10 down, brought it back to 50322 and was back to 1-3MB. This included multiple days of testing with multiple tests each day.

VERIZON, step up and tax responsibility for you "X"tra slow network, or are you ALREADY throttling??

SallyPrice

As Elector has mentioned, this support area is worthless. Reps mention direct messaging them, but they will not do anything with it.

User beware, save your time.

SallyPrice

Here's an update on my situation.

3. This website is worthless.

Cheers.

unknown

1. This is primarily a customer to customer forum. If you need customer assistance you should call or go to a store.

2. Once again customer to customer forum s no customers can't help you with reception issues. Your employer should have contacted Verizon in the first place.

3. This website is useful for it's intended purpose, customers assisting other customers. If anything makes this site bad it's people that come here and do nothing but complain about how bad Verizon is.

SallyPrice

Verizon is actively monitoring these forums. They've posted 7 of the first 15 responses. 4 DIFFERENT Verizon Reps told me to contact them directly, any ZERO of them actually replied.

If I didn't work at a Fortune 500 company, I'm certain they wouldn't be out on their dime installing repeaters due to issues caused by their infrastructure upgrades.

unknown

I love people that supposedly ask a question them mark their own answer as correct. As I said if your work place had an issue they should have contacted Verizon form the start.