note 3 hdmi not working after kitkat update

Mr_JuggZ

hello all,

i have the note 3 and i used to use the hdmi with the MHL cable before the recent update. after installing the kitkat update i cannot get the hdmi out to work at all. ive rest the phone, ive cleared the cache, restarted the phone and tv while cable was hooked up. nothing happens but the usb charges the phone.. dont have any more ideas, need help please.

Verizon_Support

Oh my, Mr.JuggZ. You have certainly done some great troubleshooting steps. When connecting the phone to the MHL cable, aside from charging does your phone notify you of the connection? Please try using the phone in Safe Mode while trying to connect: http://vz.to/1d0SZSq



AndreaS_VZW

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