- On Day 07/30/14 - I received my replacement phone because the old phone had defective automatic screen rotation. It just suddenly stopped rotating even when I'm watching videos or movies on my phone. I even did a few factory resets with the Verizon technical support and it still did not work. I actually had this issue for a week but no one on the Verizon calls helped me so I went to the store in person. They for sure know that it is defective so they ordered me the replacement which came 07/30/14. So happy that everything will be fine, I did my personal settings on the phone, you know backgrounds, ringtones, etc. I shipped back my old phone with the labels inside.
- On Day 07/31/14 - But now this "certified like new" replacement phone has its own issue!! I couldn't make a call. There would be just a blank silent tone when I tried to make a call. Could this phone also be defective??? OMG. So I called Verizon from my office phone and asked them how to fix it, maybe it is just an activation or signal problem and we can just get it fixed and then it will be all over and I'll be happy again. So he asked me to turn off my Samsung phone completely, take out the battery for 20 seconds, then place it back in and turn back on the phone. Then, do #832 for a test call and it was successful. So I thought everything was great again because I really did NOT want to go through and do another replacement phone swap because I'd have to back up my photos, ringtones, etc all over again (what a hassle). Yes, I take a lot of phones and I customize all my ringtones, etc.
- On Day 08/01/14 - In the morning as I was heading to work, I needed to call my office but it won't make any calls?!!! So I thought calmly...okay, maybe I'll just what that Verizon guy told me and just reboot the phone and do #832. But do I have to reboot my phone every time I want to make a call??? Yes, I've tried #832 over and over. Fed up. So during lunch, using my office phone I dialed Verizon. I was very fortunate to speak with Constance. She has the best customer service ever! She was so understanding of my issue and totally can relate. She hears about this particular problem with her customers all the time and she will do everything she can to help. She notices that that most of the Samsung S4 phones that were overnight were flown by airplanes and assumed that the signals would get messed up somehow because it is being shipped. This time, if we're going order a replacement phone, I would need it to ship ground. So she checked on my old replacement phone ticket and shows that it hasn't been cleared yet. It has been received but just not cleared yet. So she will have to call me back when it closes and then we can open up a request for another replacement phone. She even sent a courteous "no-reply" text that she is still keeping track of it and will have to call me back on Monday. I absolutely appreciate her. Best customer service ever! If I can buy her a box of chocolates and send to her out of appreciation of her going over and beyond customer service, I would. She's the reason why I stay with Verizon as there are other carriers that I can simply go to with less expensive plans.
- On Day 08/02/14 - I'd the reboot, removing and installing of battery and #832 several times a day since 08/01/14 (yesterday). The signal gets lost at random times. My brother called 5 times, each time I pick up, there's just a silent tone, no signal. I'd reboot my phones 5 times in order to be able to call him back. I would have to constantly check #832 to make sure my signal is not lost.
What is going on with Samsung Galaxy phones? Or is it a Verizon issue? I hope to get this problem resolved once and for all. I hope to get a call back from Constance, the A+ Verizon customer service by Monday. I really hate to back up my photos all over, re-do my personal settings all over each time I get a new phone! I just want a working phone and be done with it!
