Galaxy s5 call and text issue.

Sx3

I activated the Galaxy s5, but I am unable to send or receive calls and texts. I have tried using both the message+ app and the Samsung messages app for texting. Is anyone able to help?

Thank you!!

Sx3

Verizon_Support

I'm sorry you're unable to use your phone Sx3! Let's see what we can do. Where did you get phone from? Does it have a SIM card inserted, or did you just change ESN/MEID online? You may need to get a new SIM card for the S5. Also, please make sure old phone is powered all the way off. If you're still unable to use, please Follow me and send a Direct Message so I can personally assist you.



Thank you,

VanessaS_VZW

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