Why can't I send voice messages to landlines?

I was able to send text to voice messages to two contacts who don't have cell phones with text capability. Suddenly, they stopped going through. Both are Verizon customers. I've spent several hours trying to get Verizon to help (understatement). Finally got a trouble ticket opened, but when I called to follow up was told the last agent I spoke with didn't note the phone numbers I was trying to send to. Trouble ticket was opened, about a week later, I was told it was resolved. It worked for an hour. Support is now ignoring me. I am out of time and patience. HELP?

Thank you...

Accepted answers

tikibar1

They want you to send them a private message (i.e., not posted on this public forum) using these instructions:

You'll need to send them a Follow request by clicking the Follow button on the upper right-hand side of their profile page, i.e., click here:

They'll have to approve the Follow request and also send you one that you'll have to approve (click the Actions button at the top of the page, it looks like a checkmark, to check for Follow requests). Once you both are Following each other, then you can send them a Direct Message (that button also is located on their profile page).

All comments

primortal

Contact the BBB/FCC and file a complaint.

Sagamicat

Thank you...that is what I'll do if this isn't resolved for good within 24 hours. I appreciate your response.

Verizon_Support

Sagamicat, lets get this mystery solved ASAP! Do you happen to know the Trouble Ticket number?

SarahO_VZW

Follow us on Twitter @VZWSupport

Sagamicat

Ticket # (removed)

Gail

>>Personal information removed to comply with the <<

Message was edited by: Verizon Moderator

Verizon_Support

Sagamicat,

Thanks for that info. But I was not able to get that ticket number pulled up. I want to make sure I have it correct, was it: (removed). how long ago did this stop working for you? Please keep us posted.

KevinR_VZW

Please follow us on Twitter @VZWSupport

Message was edited by: Verizon Moderator

Sagamicat

(removed) is what you have, and that ticket number, (removed), is CORRECT, according to the last text received from Verizon on 3/18. I am thoroughly DISGUSTED. Nobody from the local Verizon store has gotten back to me after yet MORE wasted "hold" time...This is unacceptable and ridiculous!!!!!! It has been going on for over a month!!!!!!!!

Gail R.

>>Personal information removed to comply with the <<

Message was edited by: Verizon Moderator

Sagamicat

I have followed the above advice and am still unable to send direct email, even though I am Following then?!?

Verizon_Support

Sagmicat,

Lets get to the bottom the issues with sending us a direct message because we want to make sure your texting to landline concerns are addressed. Are you receiving any error messages when trying to send the private message? Please provide details or the specific issue you are running into while trying to private message.

LindseyT_VZW

Follow us on Twitter @VZWSupport