My pin got reset so now I don't know what it is how do I reset it without factory reset?
Sorry to hear about that, YosemiteCamper. I can help you with this issue. In order to access the phone you will need to complete a master reset. Which device are you using? ChaunceyM_VZWFollow us on twitter @VZWSuppport
I already did a factory reset and had to rebuild my phone. A lot of the rebuild was backed-up so it wasn’t too bad. It did take all day, however to complete the rebuild. Some things, like Calendar, don’t have a back-up that I know of so had to rebuild that from scratch. All apps were automatically restored. Had I recently backed up some of the apps it would have been much easier (lesson learned). My PIN may have been reset by Norton Mobile Security (which I go a refund for this issue), otherwise I have no idea how it was changed.
Thanks for your attempt to help but I needed help much quicker.
Terrill
