Today I had the misfortune of dealing with Casey while asking a question on live chat. I can't get over the utter lack of professionalism displayed by this person; s/he was completely incompetent, juvenile, and uninformed about the job in which s/he was hired to do. Think twice about using Live Chat. Following is a transcript of our "chat." I should have had an inkling of his/her incompetence when told to go to "call history or something other like that =]" Really? That is Verizon's idea of appropriate directions?
>>Chat transcript removed to comply with the <<
Message was edited by: Verizon Moderator
