I have been a customer for over 15 years. Service at that time was exceptional and has clearly changed since. I have had so many problems with a phone they gave me that was refurbished. I have been through at least 5 in the past year and all of them have acted up.I hate caling because the wait is so long and the service is typically rude and I am often told to reset my phone which is a headache. I mailed back a refurbished phone because it was not working correctly. I then get a email saying that I am being charged $300 because it is damaged. I call and I call and I call and the waits get so long that I call back. Finally I got through and spoke to a service rep. She emailed me a image of the phone which had a slight crack which was not there when I mailed it. I go back and forth and even speak to a manager and am told there was no way it could have happened while it went though shipping! I AM LIVID!!!!! I actually don't even know if that's my phone they even showed me the picture of. I tell them I want the phone back if I have to pay $300 bucks for it and they wont even do that! I feel so cheated! This is not a way to do business. I have been a customer for too long and pay to much for several lines and then for this to happen. Come on Verizon......this is just wrong!
