My Galaxy S4 continues to crash, have no cell signal or internet signal since the last update. Can someone please help? I didn't have this problem until this last update and it is really aggravating!

Since this last update, something has happened to not only my phone, but to my daughters phone as well. We are constantly having to restart our phone and have no cell coverage or internet access in places we used to have no problems at all. This is very aggravating and I am ready to ditch the phone for something else! Please help!

Accepted answers

tikibar1

Ensure that the mobile network setting is CDMA/LTE and not Global. Also try resetting your SIM card by turning off the phone, removing the SIM card (be careful not to touch the gold contacts), and waiting a minute or so. Then reinsert the SIM card, turn the phone back on, and allow it time to establish a fresh network connection.

All comments

tikibar1

boland

I will try that and see how it does. Tonight will be the real test, but I used to have great coverage at my house and had no problems until this last update. I will let you know if it works. I really hope it works because like my phone and don't want to change. Thanks again for your help.

jenksu

I have a S3 and this is driving me crazy. I have taken the battery out (left out for 2 hours in dark place inside original box, SIM card out, hard reset, soft reset, and anything else I could think of including going back to factory settings.

My phone will turn off in the middle of something I am doing. No matter what it is. I still get signal and am able to talk to people. But I use my phone for work and it is starting to get annoying when you have to re-start the email you were typing because your phone turned off and a draft was not saved.

This is my replacement phone that I got back in March/April of this year. I have an otter box for it and had no problems with the other phone until I dropped it (no otter box).

Not to mention my battery will say its like at 80% in the middle of taking a picture and then it wont turn on until I have connected to a charger because it wont turn on without it because from the time I wanted to take the picture to when I turn it on, I lost 75% of my battery.

Or if I get lucky and it will turn on, I have lost half of my battery charge no what percentage it is.

Please help me fix this as I need a working phone and it is not great having to carry a portable charger with me at all times.

Verizon_Support

jenksu,

Let's get that working for you they way it should be working. We'll start with the battery itself as there seem to be a lot of power related issues taking place. Power the phone off and remove the battery. Does the battery have any signs of swelling, cracking or corrosion? If so, you may simply need to replace the battery.

If your battery seems fine, then replace the battery and the back. Wipe the Cache Partition. Here are the instructions: http://vz.to/1z6muAY . If this is specifically happening when you use the camera also reset the camera app before you use it again: http://vz.to/1nhZ1c5 . Test it out and let us know how it is working.

BrianP_VZW

Follow Us on Twitter @VZWSupport

jenksu

I wiped like you said and have checked the battery. It worked for 6 hours with no problems but as soon I got on Facebook, it crashed and I just had a full charge on the phone and it went down to 70%. My husband borrowed it yesterday and told me that its not turning off but the screen is going black and then when you hit the power button, it turns off and then you can only turn back on when you have the charger plugged in no matter what the battery charge is.

Verizon_Support

jenksu we'll get this issue resolved for you! There appears to be an internal error occurring with the device. In effort to correct this, we recommend completing a Hard Reset http://vz.to/TvnRcq on the device. This process will erase everything from the device so it's best to back up your info first by http://vz.to/1leCuMU .

AshleyS_VZW

Follow us on Twitter @VZWSupport

boland

I have done everything and nothing seems to work. I have taken out the SIM card and made sure it is on the CDMA/LTE and not on Global and I have also done a hard reset. All of this did not work. I'm starting to get really annoyed! I used to like my phone, but now I'm not so sure. Bad thing is, my daughter and I both have the same phone, and they are both acting up! I'm up for and upgrade, but may just go back to my old motorola droid.