Child Item

Site Totals

61434 Questions Answered 270 Categories

Why does my LG Exalt regularly drop to 'Privacy Mode' and me and my caller only able to speak by pulling over and pressing 'OK' on the phone to switch it to a regular cell - not Bluetooth enabled at that point? Others have asked this but never gotten

What happens to my 2014 Ford Escape and my LG Exalt is simply this . . . The Exalt actually goes into Privacy Mode - no set pattern - but daily. If you pick up the Exalt handset you just hit 'OK' and it will connect you on the phone with your call and caller - but not over the voice command module in the Ford Sync system.

Opening the flip phone DOES NOT solve the problem.

It is maddening that one of the cheapest phones out there can't sync with Sync . . . even with Bluetooth 3.0

Comments

unknown

We want to help stop the madness Jallen2! Do the circumstances you described only happen when connected to your vehicle bluetooth? Have you tested with a stand alone bluetooth device such as a headset or speaker?

JonathanK_VZW

VZW Support

Jallen2

Jonathan . . . The only place I use Bluetooth with the LG Exalt is in my 2014 Ford Escape. I have not tested the phone with other Bluetooth devices.

My old phone was a 5 year old Samsung Gusto flip phone and worked flawlessly. Go figure, eh? Not all of us need smartphones - and perhaps the software engineers have a bias against flip phones . . . lol

It also - pretty consistently - has signal blanks where words get interrupted by silence - and regularly switches automatically to Privacy Mode - plus it has difficulty disconnecting at times. The only way to clear it is to turn off the phone - then switch back on. I've deleted the connections repeatedly to see if that clears it up. Nope.

It's obviously a connectivity issue between Bluetooth and Ford Sync - or perhaps the phone. Any ideas?

Close to taking back to the Verizon store and getting a crappy phone like I had.

Verizon_Support

Thanks so much for the insight you were able to provide, Jallen2. Is the device open while its paired with the bluetooth?

YosefT_VZW

Follow us on Twitter @VZWSupport

Jallen2

I've tried that. It does NOT work. Open or closed, the Exalt still drops calls. No difference in the lessening of the dropped calls with it open. It does it indiscriminately. Some phones or contacts seem to be worse, even.

I find that an odd 'fix' to try anyway. What's the point of a flip phone that you have to leave open?? And if it works with the phone closed, then that's not a good solution either - never mind that it doesn't work?

Next solution?

ROBPAR90

I am having the SAME dropout problem with my 2017 RAV4. It worked just fine with my old flip phone. Only when I get this LG Exalt, did I start experiencing dropouts. I worked with Toyota and rebooted my car system, deleted on both systems the Bluetooth connection and any memory of it, updated the Exalt software as instructed by Verizon. It's dangerous and frustrating. So it's NOT just with Ford. I'm looking at 20 more payments of $6 to pay a phone off that doesn't meet my needs. Needless to say, this just may be the last straw.. Long time Verizon customer. I guess they want me on a smartphone again, and I'm not interested.

Child Item