Turn off fingerprint security but no Alt password

jarzack

I need help. I recently purchased the S5. Last night I was playing with the settings and turned on the fingerprint protection. I actually want to turn off this because I hate it but it asks for an alternate password, which I have never setup. Does anyone have any idea how I can change this without doing a hard reset?

Thanks

Verizon_Support

Oh no! I'm sorry that you aren't fond of the fingerprint security.

Please try these steps to avoid a hard reset.



Settings

Quick settings

Finger scanner

Finger print manager

(in this step, you will need to verify by scanning your finger print)

Select menu (in the upper right hand corner where the 3 dots are)

Choose Deselect



Please let me know if this gets rid of the fingerprint security option.





TamaraH_VZW

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