Verizon voicemail app on the LG G3

I am having the exact same problem, I called and did a hard reset and it worked for 30mins and now it keeps closing instantly the second I open it

Verizon_Support

dmgraves76,

Welcome to the family! Help has arrived. How are you accessing your voicemails? By dialing *86 (send) or by selecting the voicemail icon. Are you getting any particular error messages?

EfrainM_VZW

Follow us on Twitter @VZWSupport

Physically calling works but the app will not open and does not say any errors

Same as apollyon2012, calling voicemail works, but trying to open the app on the phone doesn't. No error message it just closes immediately. Trying to do a force close through application manager and reopening it or rebooting the phone doesn't have any effect either.

Another g3 user here having the same issue. I thought I might be the only one. Couple of troubleshooting Qs...which messaging app are you guys using? Also do you have an Android Wear device??

I have zero evidence but am wondering if they might be causing conflict on the software. I talked with a tech support guy today who wrote a ticket up about it after trying unsuccessfully to delete and add it back to my account on their end.

We are talking about the VISUAL VOICEMAIL app so calling *86 is irrelevant.

There is no error message, it simply acts like its opening and then force closes. I have tried clearing the app cache, date and force closing it to no avail.

godsidekurt, I am using the Verizon Message+ app as my default messaging app. Also, I do not have an Android Wear device. I have tried the troubleshooting steps you mentioned in your reply to the VZW CSR as well to no avail.

Verizon_Support

Hi dmgraves76!

Your efforts are greatly appreciated, we'll get this figured out! Have you attempted to remove and re-add the application?

Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

Are you a robot??? Once again this is the pre installed verizon visual voicemail app...it doesn't allow us to uninstall the app.

OOk thanks, that squashes my theory.

How do you uninstall the Verizon voicemail app? It came with the phone? I currently gave up and downloaded Google voice and that works. So it has to be something with the Verizon app. Also 2 co workers are having the exact same problem, this seems like a defect with the app.

Like godsidekurt states, this is a system app and cannot be removed by the user.

Google voice seems to be working extremely well and I recommend using it, Verizon said I got a bad phone and it should be replaced. I don't believe that is the correct approach, my buddy just got his replacement and it still dosrnt work

Can't see how it would have anything to do with the phone hardware itself.

It clearly presents as a software problem, especially since it worked

originally.

Anyone from Verizon Support have any ideas? I still can't use the Verizon voicemail app. I can call and it works fine, but I like visual voicemail.

Anyone?

I have had a couple of calls with Verizon support...the guy said that they havent had many calls with this one. If you guys havent called in and got tech support you should...its the only way these sort of things gain enough support to issue a software update. (Removed)

I had the app randomly start working over the weekend but this week went back to force closing.

Personal information removed as required by the Verizon Wireless Terms of Service.

Message was edited by: Admin Moderator

RushFan2112

Did you try clearing the cache for the Voice Mail app?

Settings App.

Application Manager.

Scroll over to All.

Scroll down to Voice Mail.

Clear Cache.

Yes, I cleared the cache for the app.

Yes and also closed the app that way to no avail.

The fact that this doesnt work says there is a bigger conflict at hand

GaryA73

Voicemail icon/app broken for me as well. Just force closes when I press on it. I did all the usual stuff - cleared the cache, removed and re added the icon, nothing works. Gave up and removed the icon and added *86 to my contacts. Annoying. Didn't call Verizon as I figured it would be a waste of time.

While it might seem like a waste of time to call them, I think its the only way the issue will become urgent enough to issue a software fix. I dont think a majority of the people with a G3 are using this feature and thus dont know its broken

2Quiet4u

I setup my VM this past weekend (8/31/14). However, today (9/1/14) I get "Data service N/A" all day, however I login to my data usage and it still shows data usage even though I was not able to get VM or browse the internet.

2Quiet4u

>> Discussion of moderation removed to comply with the Verizon Wireless Terms of Service <<

Edited by: Verizon Moderator

Verizon_Support

2Quiet4u,

Let's fix this! Please try powering off your device and remove/insert the sim card here http://vz.to/1rMridW Please test and share. Thank you.

TominqueBo_VZW

Follow us on Twitter @VZWSupport

Already tried this with Verizon tech support rep...didn't work, app still force closes on opening.

2Quiet4u

I found in another posting that uninstalling Google+ fixes it. Which I did do, then soft reboot and VVM seemed to work today; i.e. it showed a time on it that it checked to vm, even though I did not have any.

why does community forum has different login that the main site? It's frustrating that you can't just click on the email to read and reply to postings, you need to do too much clicking.

Smells like snake oil to me, please let us know in a week if it's still working. Mine randomly started working for a couple of days until it stopped again. I don't use google plus so not sure that would help me.

gcsnoop

HI. Just tried to set up basic visual voicemail on my lg g3. Found out it is not supported on the g3. Verizon has a list of compatible phones and the g3 is not supported for visual voicemail. However the g2 is. That is why everyone is having problems with it including me. You can only get your voicemail messages by dialing the *86. I hope this helps. This I found out after trying the chat service and calling on the phone with tech support.