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Trouble with Samsung Galaxy S5

I keep getting a warning message that I can't connect to the Verizon Cloud service & to check my data connection. But I'm on my home wi-fi and this just started happening a few days ago. Also, my battery drains like crazy and I've done multiple things to try to limit the battery usage but nothing works. Thirdly, my data usage has skyrocketed over the past two months (basically since I upgraded my phone). What gives?

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Verizon_Support

Hello jnye76,

I'd love to help you figure this situation out! It sounds like your Verizon Cloud may be set to sync over the cellular network instead of WiFi. Please check your Cloud settings, and change it to sync over wifi. If you set it to WiFi only, this also will likely reduce the amount of data you are using.

Thank you,

MichelleH_VZW

Follow us on Twitter @VZWSupport

snufdizzle

Im having the same issue and my settings is already set to wifi only. The message pops up about once for every 5 minutes of phone usage. I also just got the phone less than a week ago. thanks for your help!

Verizon_Support

Thanks for the heads up snufdizzle. Let's look into this together. May I ask have you been able to successfully back up your info to the cloud. Also, what backup schedule do you have the cloud on?

Thank you…

ArnettH_VZW

Follow us on Twitter @VZWSupport

jnye76

Every time I tried to open the app, it said it was updating, and then would force close. I was unable to check my settings. I went into my phone settings and reset the Cloud app to factory settings. I am now able to open the app. The Cloud app is set to bcakup over wi-fi. I'm wondering if this is a problem with a recent update to the app?

Verizon_Support

That's certainly not good jyne76. Let's see if we can get this resolved once and for all. May I have you uninstall the appp on the device, perform a sim card/battery pull, reboot, and re-download & test. This may require the app to be setup from the beginning. Also, be sure to check online to see if your info is still there. Once you have done so, keep us posted.

Thank you…

ArnettH_VZW

Follow us on Twitter @VZWSupport

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