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LIARS

I'm curious if there are any other Verizon customers that have been flat-out lied to, and particularly when Verizon decides to arbitrarily raise the rates of the service plan agreement (right, a contract)? I was recently on the phone with "customer service" for over a hour and a half, only to have my concerns sent to the "Review Department" (yeah, I believe that). And, of course, the Review Department was supposed to call me back within 7-10 days, yet this all took place over 14 days ago. I despise liars and cheats, and it's for this reason (principles, or the apparent lack of) that I will seek every forum available to me to voice my overwhelming negative experiences with Verizon and their unfair business tactics and lack of customer service.

Comments

unknown

Nope. My rates are the same. It's pretty easy to know what you'll be paying and Verizon's rates have gone down in many cases not up. They haven't changed their pricing upward in a long time. perhaps you need to be more specific on what your plan is.

BethanyxMichele

While my rates have not changed (i did have an issue about a year ago that took numerous calls and nearly 2 weeks to fix) I agree that the customer service reps (at least the ones i spoke with) are liars.

I have been a LOYAL customer to verizon for at least 6 years now, and even before then when my plan was in my mothers name, and I now will be finding a new service provider.

I recently had an issue where my phone was smashed to pieces and my contract is up in october, so I call customer service wanting to upgrade early and commit to another 2 years. (Normally I wouldnt ask to upgrade early since i normally keep my phone at least 2years if not longer) Every service rep I spoke with was rude and unhelpful and basically kept trying to push me into different plans where I would end up paying full price for a new phone and increase my monthly bill (not what i wanted to do). I asked several people numerous times to speak with a supervisor and each time was denied and told that my information would be passed along and i would be contacted...It has been nearly 2 weeks and I have yet to get even one phone call. I even went as far as to write corporate to tell them about my awful customer service encounters and have got no reply.

I am disgusted with the company that verizon has become, they are money hungry and do not value their customers.

I personally am looking into a new service provider after all the problems I have recently had.

I hope in your case they can resolve your problem.

pherson

You didn't have any problems with verizon. What you have a problem with is not honoring your side to the 2 year agreement. It's not Verizon fault that your phone was smashed. Insurance if purchased would have gotten you a phone after deductible. So pay full retail, borrow a phone, take what they offer or cancel. But it's not Verizon problem.

Best wishes.

rcschnoor

You say you are not interested in paying full retail for a phone. Verizon is not interested in letting you out of your contract in order for you to purchase a subsidized phone in exchange for signing a new contract. Why would they? If your current contract is any indication, you wouldn't have any intention of fulfilling the new contract. There is no point in someone contacting you from Verizon if you are not going to accept what they are willing to offer you.

Do you have any friends/relatives with old unused Verizon phones laying around? Do you have an old unused Verizon phone laying around? I have personally given/loaned several of my old phones to friends/relatives when they were unable to make their phone last as long as their 2 yr contract.

Another option would be to check into sites such as swappa.com to purchase a lightly used phone to tide you over.:smileyhappy:

BethanyxMichele

No I do have a problem with Verizon. I have a crappy old phone activated to get me by for now. Even if I do decide to leave I would take my phones as low as I can and run to the end of my contract date in October paying the minimum amiunt possible. My problem is not paying full retail for the phone, there are other options I have.( Although the fact that I have been a loyal customer and have fulfilled numerous 2 yr agreements should grant me at least one early upgrade IMO) My problem is with the awful customer service I have recieved. When I am calling several times trying to get an issue resolved and each time (with the exception of one woman who was very helpful) the customer service rep I am talking to is telling me there is nothing they can do but that they could tie me into a different type of contract, and then getting angry with me because thats not what I want, thats a problem. I should be able to contact customer service and know that they will listen and try to resolve my problem not get an attitude with me, tell me its my problem not theirs, hang up on me, tell me they have no supervisors for me to speak with, or that they will have them contact me and never do, and the fact that I wrote to corporate telling them how I had an awful customer service experience (on more than one occasion) and they have no contacted me at all is now the reason for my problem....

Had it just been that they had told me no we cant upgrade you early, well that sucks but okay, but when they are being flat out rude and showing no appreciation to their customers that is why I have a problem with Verizon.

rcschnoor

From your story, it appears as if you consider it being rude when Verizon refuses to give you what you want. You say Verizon "should grant you at least one early upgrade IMO". It appears their opinion is different and they have told you as much. Instead of taking no as an answer and saying "well that sucks but okay", you instead DON'T do this but push forward trying to get them to give you a different answer. When they refuse, it appears you are calling it rude.

It is perfectly fine for you to choose a provider which better suits your needs, but if you enter into a contract and want to back out on the last 5-6 months with the new provider, I think you will find the same result and start looking for yet another provider.:smileyhappy:

Verizon_Support

duped we aim to always provide accurate information and resolve your concerns quickly! We truly apologize for the delay and the inconvenience that this has caused! We'll get right to work to see exactly what's going on for you. Please accept my follow request and send a Direct Message to access the account.

AshleyS_VZW

Follow us on Twitter @VZWSupport

Verizon_Support

I'm disappointed to see that a great customer like yourself is considering leaving us, BethanyxMichele. We always want to work with you to find a solution, and rudeness is not acceptable. While upgrade dates are not able to be changed to allow for a 2 year discounted price early, we do offer options like our Certified Pre Owned (CPO) Program or Device Payment Plan (DPP) http://vz.to/ZILXBT. Neither require a contract or change to your upgrade date. Smartphones start as low as $169.99 as a CPO and the DPP spreads a full retail cost out over the course of 12 months.

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

jmchugh5709

I bought a brand new Samsung Galaxy S4 from a verizon wireless store. After 3 weeks, the calling capability and the ability to get service stopped. Turns out it was because the phone had a faulty antenna inside of it, which is apparently rare but happens. Over the phone, they said that they could send me a refurbished phone. I told them I would not do this since I just bought the thing brand new 3 weeks ago and I did not break it. I went to a verizon wireless store and they said that they could ship me a brand new phone as long as I shipped my three week old phone back to them. I asked two times if it was going to be brand new. She said yes and looked at me like I had two heads for asking. I agreed to this. The phone was shipped and I got it a couple days after this. All of the packaging with it said it was a certified refurbished phone...not a new one. Thanks for lying to me. The second two year contract ends that I renewed three weeks ago when I bought the brand new phone is up I'm switching carriers. Verizon is terrible and will lie to you. Do not trust them. I bought an expensive brand new phone from them and because it was faulty, I am stuck with a pre-owned phone that is worn out and will not last as long as my brand new one would have if it was not faulty. Also, now that I am locked into a two year contract with them...this phone probably won't even last those two years! At the least, the buttons will wear out sooner than that. Thanks Verizon. Been a loyal customer for 10 years who defended them whenever someone else bashed them. Now I will tell everyone I know and make it clear how shady they are.

The woman in the store flat out told me 3 times that it would be brand new. I made sure to ask her multiple times. SHE FLAT OUT LIED TO ME.

Verizon_Support

jmchugh5709,

I'm disheartened to hear that you're thinking of leaving us due to your warranty replacement. We'd love to keep you as a valued Verizon Wireless customer. All phones that have an electrical or mechanical failure are replaced with a Certified Like New Replacement device. The alternative to this is to go through the manufacturer and ship your device back for repair. In that instance you may be without a phone for a week or two. We take great pride in providing our option for a quicker and more efficient replacement.

I'm sorry you weren't under this impression when ordering the warranty replacement. The good news is that if anything else were to happen to your device within the first year you're still covered and can utilize the warranty. Although, I don't foresee this because our Certified Like New devices work great. We'd love the opportunity to assist with any further questions or concerns. Please let us know if there's anything else that we can do.

TrevorC_VZW

Follow us on Twitter @VZWSupport

jmchugh5709

My concern is not your warranty policy. My concern is that I was lied to 3

times by your employee. I specifically asked if it would be brand new and

she said yes all 3 times. If she had told me the truth I wouldn't be as

upset.

I appreciate you emailing me.

On Oct 1, 2014 6:30 PM, "Verizon Wireless Customer Support" <

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