when try to go on the Internet a T-Rex appears with the message "you are offline" and there are 2 options : Reload or more>
I checked my Wi-Fi but it is okay. I don't have access to the Internet and it's included in my plan !
That is certainly very odd, Chrystele. Let's see what we can all do to get your phone back online! What make/model phone do you own? Are you using the defauly browser, or are you using a third party browser app?NicandroN_VZWFollow us on twitter @VZWSupport
I have the Samsung galaxy s5 (it's brand new - 1 month), and yes I am using the default browser. In order to have it working I always have to restart it.
Thank you for clarifying, Chrystele. Does the phone show a 3G or 4G data indicator when WiFi is off? Does this happen in different locations or just one specific area? Are your other apps that use data functioning at normal?Thank you,YaleK_VZW Follow us on Twitter @VZWsupport
